Assistant Warehouse Manager

2 days ago

Shah Alam, Malaysia FMX (M) SDN BHD Full time

**Objective / Purpose of the Job**

The Assistant Manager is responsible to oversee the efficient receiving storage, value-adding services and dispatch of a wide variety of customers’ products.

The goal is to ensure the productivity targets are achieved and that all warehouse process are running effectively and efficiently.

**Key Activities / Accountabilities**
- **E-Fulfillment Management**:_
- Supervise and coordinate e-commerce order fulfillment activities, including picking, packing, and shipping of orders.
- Ensure timely processing and dispatch of online orders to meet customer delivery expectations.
- Monitor inventory levels for e-commerce products and coordinate replenishment as needed.
- Implement and maintain efficient workflows and processes to optimize e-fulfillment operations.
- **Team Leadership**:_
- Lead and supervise a team of warehouse associates responsible for e-fulfillment activities.
- Provide training, guidance, and support to warehouse staff to ensure high productivity and accuracy in order fulfillment.
- Foster a positive and collaborative work environment that encourages teamwork and employee development.
- **Quality Control**:_
- Implement quality control measures to ensure accuracy and completeness of orders.
- Conduct regular audits and inspections of e-commerce inventory and order processing procedures.
- Address any discrepancies or issues related to order fulfillment promptly and effectively.
- **Technology Utilization**:_
- Utilize company system and other technology platforms to manage e-fulfillment operations.
- Work closely with IT and systems teams to troubleshoot any technical issues and optimize system functionality.
- Explore opportunities to leverage automation and technology to improve efficiency and accuracy in e-commerce order fulfillment.
- **Customer Service**:_
- Collaborate with customer service teams to address customer inquiries, concerns, and special requests related to e-commerce orders.
- Ensure timely resolution of order-related issues and inquiries to maintain high levels of customer satisfaction.

**Preferred Qualifications, Experience and Skills**
- Diploma/Degree holder in any field
- Three (3) years’ related working experience in a logistics environment
- Technical Skills: Microsoft Office, primarily Word and Excel
- Competencies: -Planning and organizing; -Working supportively as a team member and effectively as an individual; -Communicating effectively across functions and levels
- Proficiency in spoken and written English and Malay required. Proficiency in other languages will be an added advantage.

**Working location**:
FMX (M) Sdn Bhd

Berjaya Industrial Park,

Seksyen 32 Shah Alam,

To find out more about **FMX**, click on the link below:
Pay: RM4,000.00 - RM5,000.00 per month

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