Assistant Housekeeper

**Department Leadership**
- Lead and oversee the daily operations of the Housekeeping Department, ensuring smooth and efficient service delivery.
- Supervise, train, and motivate housekeeping personnel to uphold high standards of cleanliness, hygiene, and professionalism.
- Delegate tasks effectively, monitor staff performance, and provide constructive feedback and coaching to maintain service excellence.
- Promote a positive and productive work environment, fostering teamwork and accountability among staff members.

**Room & Area Inspections**
- Conduct regular and thorough inspections of guest rooms, public areas, and back-of-house facilities to ensure all cleanliness and maintenance standards are consistently met.
- Promptly address and resolve any cleanliness or repair issues in coordination with relevant departments.
- Ensure all guest rooms are impeccably cleaned, fully stocked with amenities, and prepared to welcome guests in accordance with standard operating procedures.

**Inventory & Supply Management**
- Oversee the inventory of housekeeping supplies, linens, guest amenities, and cleaning materials to ensure adequate stock levels at all times.
- Ensure proper storage, organization, and timely replenishment of supplies to support efficient operations.
- Report supply shortages, equipment malfunctions, or procurement needs to senior management in a timely manner.

**Guest Requests & Special Needs**
- Respond promptly and professionally to guest requests related to housekeeping services, including additional amenities or special room setups.
- Ensure guest satisfaction through consistent service delivery, attention to detail, and a proactive approach to their needs.
- Handle guest feedback tactfully and take appropriate actions to resolve any concerns.

**Health & Safety Compliance**
- Ensure all housekeeping operations comply with relevant health, hygiene, and safety regulations.
- Train staff on proper cleaning techniques, chemical handling procedures, and the use of equipment to maintain a safe working environment.
- Monitor and uphold cleanliness, orderliness, and maintenance of housekeeping tools and areas to prevent hazards and ensure efficiency.

**Communication & Coordination**
- Liaise closely with Front Office, Maintenance, and other departments to ensure seamless communication and operational coordination.
- Facilitate clear and consistent communication among housekeeping staff to guarantee timely task execution and high service standards.
- Report operational issues, maintenance concerns, or staffing needs to management for prompt resolution.

**Administrative Support**
- Prepare and manage staff duty rosters to ensure optimal shift coverage and workload distribution.
- Assist in generating daily reports on room status, housekeeping performance, inventory usage, and guest service requests.
- Support departmental planning, documentation, and continuous improvement initiatives.

**Job Types**: Full-time, Permanent

Pay: From RM4,000.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave

Schedule:

- Afternoon shift
- Day shift
- Early shift
- Holidays
- Weekend jobs

Ability to commute/relocate:

- Pengerang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Hospitality: 6 years (required)

**Location**:

- Pengerang (required)

Willingness to travel:

- 25% (required)

Work Location: In person