Retail Operations Manager

6 days ago

Kota Damansara, Malaysia ROYCE' Malaysia Full time

**Responsibilities**:

- Responsible for the day-to-day retail operations efficiency.
- Responsible for the effectiveness of the retail staff in term of product knowledge, selling skills, customer service, SOP and wellbeing.
- Responsible for the sales achievement and inventory control.
- Monitor the compliance of operational processes with the prescribed SOP and to recommend workarounds/revisions to address potential shortcomings/lapses.
- Manage all activities and processes pertaining to logistics and delivery of stocks to/between retail outlets.
- Propose the visual merchandise display at outlets in line with prescribed layout/planogram and oversee the implementation process.
- To schedule and assign staff / store manager on their daily / monthly routine work.
- To assist in recruitment and train new employees.
- Monitor market developments and recommend strategies to address potential opportunities and threats.
- Liaising with shopping malls management on tenancy agreement, marketing / promotion and opening of temporary and permanent kiosks / outlets. Setting up of temporary or new kiosk.
- Conduct market research and prepare detailed information on new store operation to support management decision making
- Any other ad-hoc tasks assigned.

**Qualifications**:

- At least 1-3 year(s) of working experience in **Retail Industry** or any related field is required for this position.
- Retail management, selling, customer service, inventory management, merchandising, staff management & sales performance.
- Organized, confidents, result - oriented, and enjoy the challenge of working environment in a competitive and fast paced environment.
- Required language(s):

- English, Bahasa Malaysia.

Pay: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Flexible schedule
- Free parking
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Yearly bonus

Application Question(s):

- Are you Malaysian?
- What is your salary expectation?

**Experience**:

- Retail management: 3 years (required)

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