Operations Support Manager
2 weeks ago
**JOB RESPONSIBILITIES**
- Performance Analysis
- Collects and analyzes data related to store operations, including sales figures, shrinkage, labor hours, ordering, and process compliances.
- Assess the performance of individual stores or the entire retail chain against established targets and benchmarks.
- KPI Monitoring
- Key Performance Indicators (KPIs) are essential metrics that measure the success of a store's operations.
- Tracks and monitors KPIs such as customer satisfaction scores, complaints, sales, cost, process, people performance and compliances, to identify trends, patterns, and areas of improvement.
- Performance Reporting
- Prepares regular reports and dashboards that summarize the operational performance of the stores.
- These reports often include data-driven insights, recommendations, and comparisons to previous periods and action items for follow up.
- Communicate these findings to senior management and field managers.
- Process Improvement
- By analyzing operational data and identifying performance gaps, suggests and implements process improvements to optimize store operations.
- Could involve streamlining inventory management, optimizing staffing levels, improving visual merchandising, or enhancing customer service protocols
- Budgeting and Forecasting
- Plays a vital role in budgeting and forecasting activities for store operations.
- Provide insights and data to assist in the creation of realistic budgets and forecasted sales targets.
- Monitor actual performance against the budget and provide variance analysis to explain deviations.
- Training and Support
- May provide training and support to store managers and staff on operational processes, systems, and best practices.
- Ensure that employees are equipped with the necessary tools and knowledge to perform their roles effectively and contribute to overall operational excellence.
**JOB REQUIREMENTS**
**Must to have**:
- Work independently and self-discipline.
- Good in Microsoft Word, Excel & Powerpoint.
- Compulsory to have experience in account, need to have LCCI min, for accountant, need to have ACCA, min 5 years experience for a managerial position & etc.
- Knowledge in Existing Market share & Market Info
**Job Types**: Full-time, Permanent
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
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