Branch Supervisor

**About Us**:
**Aonic** is an end-to-end drone solutions company. We began by providing drone services and has since evolved into a **comprehensive solutions provider** - creating our own drones, supplying major brands like DJI, and now expanding into distributing smart home products.

With expertise across **B2B and B2C** segments, we deliver end-to-end solutions through six integrated verticals: agriculture, industrial, services, retail, academy and lifestyle.

At Aonic, our mission is to empower businesses and end users with innovative ecosystems that drive **efficient living** through **smart technology**.

**About the Role**:
**Key Responsibilities**:

- Administer everyday operations for all sales activities.
- Develop professional relationships with all customer contacts.
- Determine all profit and sales objectives and design effective strategies to always maintain inventory levels and manage all work according to branch policies and procedures.
- Implement all required safety programs and provide required training to employees to enhance operation and supervise efficient working of all employees.
- Administer all marketing requirements and provide optimal level of customer services and provide training to all personnel at required locations.
- Provide optimal customer services and prepare all sales paperwork for branch within time frame and resolve all customer inquiries associate with billing issues.
- Organize all safety meetings and adhere all safety regulations and monitor all phone calls from various vendors and customers and maintain and update all product knowledge of branch.
- Collaborate with human resource department and resolve all personnel issues and determine all prospect requirements and update knowledge on all company products and services.
- Supervise efficient working of staff and maintain smooth workflow and achieve all annual growth objectives and develop all project plans to improve business.
- Supervise product front line and monitor all customer complaints and maintain efficiency in branch office operations and manage all communication with events.
- Prepare and ensure maintenance of service staff schedule and perform a related audit on branch activities and prepare required reports.
- Maintain a high standard of services in the branch and prepare accurate records.
- Ensure all personnel within the branch area to always follow the required SOPs and regulation implemented by management.
- Ensure branch area and related company asset are always in safe and clean condition to work and ensure all staff always keep hygiene within acceptable criteria.
- Managing staff that are within branch area (inter-department), monitoring financial operations, keeping track of finances.
- To understand and comply ISO knowledge and comply to all ISO requirements and SOP

**About You**:

- Bachelor’s Degree in Business Administration or a related field, or equivalent work experience.
- Ability to multitask, prioritize, and manage time efficiently.
- Creative problem solver who thrives when presented with a challenge.
- Ability to analyze financial records and transfer data.
- Assists team members when needed to accomplish branch goals.
- Strong customer service skills.
- Pays strict attention to detail.
- Excellent written and verbal communication skills.
- Minimum 2 years of experience as a supervisor, preferably in agriculture or agribusiness.