Sales Support Coordinator

**Customer Service Clerk**

The objectives and functions of Customer Service can be seen as the duties and responsibilities undertaken by the Customer Service Clerk, which encompass three elements:

- Customer Service
- Advisory Service
- Information Management & Sales

These encompass the following aspects:
1. One Stop Center that provides customer-friendly services.

2. Handling all phone calls.

3. Serving customers who deal either by phone or in person.

4. Ensuring customers receive friendly and customer-oriented service.

5. Providing explanations to customers seeking information about the services provided by relevant agencies.

6. Helping to resolve problems faced by customers and managing sales order requests with the relevant agencies.

7. Receiving and handling feedback complaints regarding services/products from customers.

8. Collecting, maintaining, and utilizing customer information to suggest improvements in the delivery of services/products to customers.

**Key Duties & Responsibilities Customer Service**
- Responsible for efficiently and qualitatively handling all phone calls.
- Serving customers/guests dealing with the company in a courteous and friendly manner.
- Providing explanations about the services and products offered by the company.
- Assisting customers/guests dealing with the company until any arising issues are resolved.
- Recording and monitoring service complaints until resolved and informing customers from time to time about the progress of their complaints/purchases.
- Managing the counter and serving customers promptly, friendly, and meeting customer needs.

**Key Duties & Responsibilities Sales Support Coordinator**
- Receiving and processing purchase orders.
- Issuing sales transaction invoices.
- Verifying orders, including customers' personal information and payment details.
- Maintaining and updating sales and customer records.
- Compiling monthly sales reports.
- Keep record of sales and stock inventory.
- Expediting orders through internal liaison.
- Directing feedback from customers to relevant departments.
- Identifying new products to add to those on offer.
- To assist in routine office administration work which include documentation, filing, correspondences, co-ordinate & administration
- To prepare documents such as formal letters, forms, invoice, quotation and etc.
- Provide Sales support task to Sales Dept including assist in prepare quotation, and proposal
- Follow up on all sales activities from quotation, registration, invoicing and collection of payment.

**Key Qualities - Skills, Knowledge, and Abilities**
- Diploma or Degree in Business Administration, Marketing or relevant field.
- Previous experience in sales administration, or a similar role.
- Fresh graduates are welcome to apply
- Exceptional interpersonal and customer service skills.
- Experience with industry software such as HubSpot, Salesforce, Freshsales, or similar an added advantage.
- Advanced knowledge of administrative recordkeeping.
- Familiarity with sales reports and sales records.
- Proficiency with word processing and spreadsheet software.
- Excellent written and verbal communication skills

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Fixed shift
- Holidays
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Klang: Reliably commute or planning to relocate before starting work (required)

**Education**:

- STM/STPM (required)

**Experience**:

- Customer Care Specialist: 2 years (required)

**Language**:

- English (required)
- Bahasa (required)