Manager, Supplier Intelligence

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

**Job Description**:
**Position Summary**

The Manager, Supplier Intelligence will report to the Sr. Manager, Supplier Intelligence. The Manager, Supplier Intelligence will lead a team that will provide supplier analytics, build and maintain internal productivity tools, update, manage and enhance the internal supplier database. This team plays a key role in our efficiency and overall service delivery to our customers in Assent’s Professional Services department. The Manager, Supplier Intelligence will work closely with the Sr. Manager, Supplier Intelligence to develop their team’s technical and leadership skills, and to help navigate complex supplier scenarios.

**Key Requirements and Responsibilities**
- Manage the day-to-day operations of a Supplier Intelligence team. This includes but is not limited to:

- Track and report on important business KPIs; looking at trends, analyzing the data, and providing insights on the team’s data
- Capacity planning; organize, prioritize, manage workload requirements and allocate resources to effectively accomplish the work
- Provide effective performance management through feedback, employee recognition, rewards, and progression plans for top talent
- Encourage innovation, and improve the efficiency of business processes and procedures to enhance quality, efficiency, and productivity
- Facilitate weekly team meetings and engage in bi-weekly 1:1s with team members as required;
- Be an escalation point for any supplier/client tickets, conduct in depth investigations for deeper levels of understanding after escalations from clients and suppliers;
- Create new work instructions and continuously update exciting work instructions/processes
- Recruit, mentor and develop a high performing team that promotes a world-class supplier experience;
- Promote and maintain a congenial, productive, collaborative and service-oriented work culture in the Supplier Success team;
- Actively engage with all teams within Professional Services to address any cross-team training gaps, or provide further knowledge of Supplier Success processes;
- Facilitate the assessment of team’s knowledge, skill and ability for accomplishing tasks and projects;
- Create and provide training to the team/new members of the team, wherever there are training gaps; Establish, measure and report on the best tools, practices and processes for highly productive engagement with our customer’s suppliers; Keep up with regulatory updates to best support our clients’ suppliers;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent Compliance.

**Qualifications**:
**Your Knowledge, Skills and Abilities**

We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,
- Computer proficiency using MS Office Suite and Google Applications (with focus on MS Excel, MS Access and G Sheets), able to leverage functions and tools across the board to promote team cohesion and efficiency/productivity;
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
- Bachelor's Degree/Higher diploma from recognized learning institution;
- 4+ years related work experience in a related role or industry;
- Mentorship skills, ability to successfully transfer knowledge and skills to