Japanese Speaking Supplier Support Associate

Company Description

Assent is the supply chain sustainability management solution for the world’s most responsible, sustainability-focused complex manufacturers. The #1 business risk for complex manufacturers is hidden. Most supply chains were never built with sustainability in mind, and most manufacturers do not have deep visibility into their supply chain risks while outsourcing the majority of their production. Shaped by regulatory experts, customers and suppliers, Assent is the foundation manufacturers need for cross-enterprise sustainability. At Assent, your work will help bring transparency, sustainability, and fairness to the global community.

We’re one of the fastest-growing technology companies - from $5 million to $50 million ARR in under five years As the global leader in supply chain sustainability management, we provide transparency into the supply chains of some of the world's largest and most successful companies, including 75 percent of Fortune 500 companies. In our most recent funding round, we raised $350 Million USD in funding led by Vista Equity Partners. This funding will allow us to continue to scale with purpose, and add exceptional talent to our already remarkable team. Assent is the first North American software company to achieve both B Corporation Certification and Advanced Status with United Nations Global Compact. This reflects our deep commitment to embed sustainability not only across our organization, but as part of how we drive positive impacts for our communities and the customers we serve.

**Job Description**:
**Japanese Speaking Supplier Support Associate**

**Position Summary**

The Supplier Support Associate will report to the Manager, Supplier Support. The Supplier Support Associate will support the Supplier Support team in obtaining declarations and other important information from non-responsive suppliers in our client’s supply chains.

**Key Requirements and Responsibilities**
- Work directly with top tier suppliers to be a valuable resource to help them respond to their compliance requests;
- Handle inbound calls from suppliers to help them troubleshoot, navigate their compliance requests by providing a positive experience;
- Engage with unresponsive suppliers through outbound calls, supplier education and webinar invites;
- Language support may be required to help with internal translations, hosting webinars, and joining prospect calls with the Sales team;
- Work closely with Program Success team to strategize on the best approach for new customers, client campaigns and supplier issues
- Validate and ensure Quality Assurance for compliance data provided by our suppliers;
- Act as a peer mentor to Supplier Support Agents as required;
- Keep up to date with new regulations and changes in Assent’s products to become an expert in your field;
- Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.

**This is not an exhaustive list of duties. Responsibilities may be altered and/or added from time to time to meet business needs.**

**Qualifications**:
**We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications,**
- Excellent verbal and written communication skills, primarily in English, however proficiency in additional languages is required for certain supplier groups;
- Fluency in Japanese language (Both written and verbal)
- Bachelor’s Degree/Higher diploma from a recognized learning institution;
- 1-2 years related work experience (eg. administration, reporting, research & data, supplier/customer support, call centres);
- Solid ability to manage time effectively and juggle multiple priorities at one time;
- Computer proficiency using MS Office Suite and Google Applications, able to leverage all functions proactively to effectively and efficiently;
- Self-starter, excellent time management skills and the ability to adhere to assigned deadlines;
- Solutions-first attitude, self-motivated to proactively engage with our suppliers through multiple channels;
- Builds productive and stable working relationships internally and externally in the interest of supporting our suppliers needs;
- Possess basic to intermediate regulatory knowledge in order to consult with suppliers in providing requested information;
- You are highly adaptable, flexible and thrive in a fast-paced, dynamic business environment;
- You are naturally curious about technology or how things work;
- You are diligent and detail-oriented
- you pay high attention to detail and you double-check everything;
- You have grit
- you are conscientious, will always work towards providing solutions over excuses and are dedicated to achieving excellence and driving results;
- You consider yourself a lifelong learner - you have an insatiable thirst for knowledge, are always striving to self-improve, and are coachable.

Additional Information

At Assent, we are uniquely position