Customer Service Executive

5 days ago

Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

**Job description**

**UBASE Asia Sdn Bhd** is a subsidiary of **UBASE, Inc.**, a leading business process outsourcing (BPO) company based in South Korea. UBASE Asia is known for delivering exceptional customer and business process management solutions, serving as an integral part of its parent company’s global network. With a strong commitment to innovation, operational excellence, and high-quality service, UBASE Asia supports various industries, including telecommunications, e-commerce, and finance. The company values employee engagement and continuous development, creating a dynamic work environment that fosters talent and contributes to overall growth.

**Key Responsibilities**:

- Conduct outbound calls to verify details for Home Appliances orders, ensuring accuracy and customer satisfaction.
- Manage a high volume of incoming inquiries regarding our products and services with professionalism and efficiency.
- Build and maintain strong customer relationships to foster satisfaction and loyalty.
- Accurately document all customer interactions, including call logs, notes, and follow-up actions.
- Achieve both personal and team targets for customer service and call handling.
- Address and resolve customer complaints promptly, providing timely solutions and ensuring follow-up for complete resolution.

**Requirements**:

- Ability to thrive in a multicultural and dynamic environment.
- Proficiency in English and Malay are essential. Able to speak **Mandarin** is an advantage.
- Strong relationship-building skills and a genuine desire to assist customers.
- Excellent interpersonal skills, with a keen attention to detail.
- Highly organized, self-motivated, and capable of managing multiple tasks efficiently.
- Patient and empathetic, with strong listening skills and situational awareness.
- Ability to adapt to change swiftly while maintaining a high level of organization.
- Previous experience in customer service is preferred.
- **Fresh graduates are encouraged to apply.**:

- **Able to join immediately.**

**Why Join Us?**

**At U BASE ASIA, you’ll be part of a dynamic team dedicated to delivering outstanding customer service. If you meet these qualifications and are eager to contribute to our mission, we’d love to hear from you**

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,200.00 - RM3,400.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Vision insurance

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Education**:

- STM/STPM (preferred)

**Language**:

- Mandarin (required)
- Bahasa (preferred)

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