Billing Analyst

7 days ago

Kuala Lumpur, Malaysia Air Products Full time

AS-MY-Kuala Lumpur

**Job Description and Qualifications**- Purpose
- Responsibility for all aspects of billing related activities in the region. Billing Analyst is responsible to timely solve customer disputes that caused by various reasons and handle manual process which derived from unalignment with Air Products’ standard billing process required by customers, so to provide excellent service to customers.
- Nature and Scope- The Billing Analyst must have a strong understanding of SAP work process and business requirement of all types of billing adjustments, including credit and debit memos, invoice corrections, customer rebates, obtain appropriate approvals as necessary, and customer interface skills to maintain good customer relationships.
- This role also required to process special-handled invoices and manual billings. Performance measures will be indicated by percentage of disputes resolved within the target date. All billings must process in timely basis and ensure overall invoice accuracy.
- JOB DIMENSIONS- 2. No of Customers in Asia: Around 30,000+
- 3. Invoice volume in Asia: 680,000+
- _
PRINCIPAL ACCOUNTABILITIES_

1.Answer incoming customer phone calls via BCM and logs dispute into the SAP dispute system.

2.Evaluates, prioritize, and resolve customer disputes including root cause determination.

4.Process special handling invoices, manual billings, and all types of billing adjustments as required with appropriate approvals according to guideline.

5.Complete the SOX audit requirement and work with team to streamline the billing process.

6.Monitor the RightNow system of undelivered E-Bill and update the billing contact list.

7.Collaborate/ Work /support with a group holding specialist for loss prevention investigation. (Hong Kong, Malaysia only) 8.Support the local team on the reconciliation of SAP invoice and Tax invoice. (China, Korea, and Indonesia)

9.Support local team ensure the Tax invoice issuance and send to customers timely by local courier (China, Taiwan, and Indonesia)

10.Complete daily and monthly tasks on time that assigned for job rotation, daily reports, and conduct team meeting.

11.Ensure the work efficiency and deadlines are met especially major billing dates and month end closing.

12.Ensure Billing KPIs are met on monthly basis.

13.Support any ad hoc duties or projects assigned by superior when deemed necessary

**Req No.**
- 46580BR

**Employment Status**
- Full Time

**Organization**
- Corporate

**Business Sector / Division**
- Finance

**Region**
- Asia

**Country**
- Malaysia

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