Outlet Supervisor

2 weeks ago

Kuching, Malaysia Oriental Kopi Full time

Proactively engage with customers to understand their needs, recommend products, and assist them through the sales process, while providing attentive and personalized service by addressing inquiries, resolving issues, and maintaining a friendly, approachable demeanor.
- Maintaining the presentation of merchandise product on shelves, ensuring they are arranged neatly, restocked in a timely manner, and visually appealing to customers.
- Handle cash transactions accurately and efficiently, process customer payments using the point-of-sale system, and ensure that correct change is given, adhering to cash handling policies and procedures.
- Deposit cash into the bank and manage cash exchange, including the handling and processing of cash notes to ensure accurate and secure financial transactions.
- Uphold high standards of cleanliness and hygiene in the store and work areas, including merchandise product display areas, countertop, and equipment, to ensure a safe and pleasant environment for customers and staff.
- Adhere to the Standard Operating Procedures (SOPs) set by KKM and Halal standards, ensuring compliance with all regulations.
- Ensure that all documentation for staff members, including both local and foreign workers, is prepared and maintained at the outlet, with all required permits, certifications, and relevant paperwork up-to-date and compliant with regulations.
- Assist the manager with inventory management by conducting periodic stock counts, monitoring product levels, identifying items for restocking, and managing stationery stock levels, including placing orders to maintain adequate supplies.
- Actively participate in promotional opportunities and product demonstrations or special offers, to drive sales and maximize revenue opportunities, and engage in upselling techniques to increase average transaction value.
- Responsible for scheduling employees working shift and managing staff performance and disciplinary issues.
- Support and collaborate with fellow team members to achieve sales targets and operational goals, and assist in training new hires on store procedures, product knowledge, and customer service best practices.
- To perform other ad-hoc tasks assigned by the superior.

**Work Requirements**:

- At least 3-5 Year(s) of working experience in the F&B retail is required for this position.
- Able to communicate in Malay and English, or Mandarin (Mandarin speaker is an advantage).
- Sound knowledge of food safety standards and procedures.
- Excellent communication and interpersonal skills.
- Excellent supervisory and management skills.
- Must be able to work on flexible schedule including OT, weekends, and holidays.

**Benefit**:

- EPF & SOCSO & EIS
- Annual Leave & Medical Leave
- Medical Benefit
- Training Provide
- Staff Discount
- Incentive
- Bonus

**Location**:

- Oriental Kopi, Vivacity Megamall

Pay: RM3,200.00 - RM4,000.00 per month

**Benefits**:

- Meal allowance
- Opportunities for promotion
- Professional development

Work Location: In person

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