Telesales Consultant

1 week ago

Johor Bahru, Malaysia MumsMe Sdn Bhd Full time

**Job Highlights**
- Fully Remote Working
- Flexible Working Hours At Your Choice
- Can Earn Up to RM12,000 Per Month

In MumsMe Sdn Bhd, we value all our employees and will endeavor to create a safe and positive working environment where all employees are treated with dignity and respect. We recognize the need for flexibility of operations dictated by rapidly changing economic and other conditions. It is our belief that our employees are honest and trustworthy and should be treated with respect and confidence.

**Role Expectation**:
You are willing to take the rejection challenge and possess the drive to sell. You believe that selling is not just about convincing; educating the clients on the benefits of our services and products is equally important. You are an integral part of the organization's success, where you are both our tele sales champion and our brand ambassador.

**So what will you be doing?**
- Respond to customer inquiries via incoming calls, social media, and webmail.
- Persuasively promote and sell our services to prospective customers.
- Achieve monthly sales targets through proactive follow-up and customer persuasion.
- Provide accurate and complete information to address customer queries.
- Assess customer needs and ensure their satisfaction with our services.
- Handle customer complaints, offer timely resolutions, and maintain records of interactions.
- Maintain accurate customer details in the company database and official communication channels.
- Coordinate with internal teams and overseas counterparts for interview scheduling and customer support.
- Follow communication procedures, guidelines, and policies.
- Hold high esteem for the quality of your work and ensure all work is done and completed according to the set-out timeline.

**We do have a few job requirements that we will love to be upfront with you**:

- Minimum 1 year of working experience in domestic helper agency or industry
- Must be fluent in English
- Good interpersonal and communication skills
- Good attention to details
- Self-motivated and customer service oriented
- Able to attend 3-day training at JB

**If you have read till now, and believe that the above describes you. What are you waiting for, your career is awaiting you**

**Job Type**: Commission

**Salary**: RM3,200.00 - RM6,400.00 per month

**Benefits**:

- Cell phone reimbursement
- Work from home

Supplemental pay types:

- Commission pay

**Experience**:

- Telesales: 1 year (required)

**Language**:

- English (required)
- Mandarin (preferred)

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