Customer Service Assistant

4 days ago


Gelang Patah, Malaysia City Link Express Sdn. Bhd Full time

**Responsibilities**:

- Handle all incoming calls from customers
- Provide good customer services and maintain good report with company customers
- Ensure customer request, inquiry, feedback and complaints are attended and resolved in timely manner and in accordance to Company's procedures.
- Work closely with team members to achieve optimum efficiency and productivity.
- To escalate any unresolved issues, which cannot be completed within the agreed procedures.
- Ensure inquiries received are properly recorded and follow
- up.
- Any other duties as and when assigned and deemed necessary.

**Requirements**:

- Have good telephone etiquette with excellent listening skills.
- Able to multi-task and work under pressure.
- Willing to be based at Citylink Gelang Patah.

**Job Types**: Full-time, Permanent

Pay: From RM1,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift

Supplemental pay types:

- Commission pay
- Overtime pay



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