IT Support Technician

**Req Id**:14654**Job Family**:IT**Location**:Georgetown, GY**Our Vision.**
- SBM Offshore believes the oceans will provide the world with safe, sustainable and affordable energy for generations to come. We share our experience to make it happen.**Our Profile.**
- We design, build, install and operate offshore floating facilities for the offshore energy industry. As a leading technology provider, we put our marine expertise at the service of a responsible energy transition by reducing emissions from fossil fuel production, while developing cleaner solutions for renewable energy sources. More than 7,000 SBMers worldwide are committed to sharing their experience to deliver safe, sustainable and affordable energy from the oceans for generations to come. Together, we are driving progress forward in a TRUE. BLUE. TRANSITION.**#OGJS**
- SBM Offshore is a world leader in floating production solutions. Our main activities are the design, supply, installation, operation and the life extension of Floating Production, Storage and Offloading (FPSO) vessels. We employ over 7,073 people spread over eight locations, nine operational shore bases and the offshore fleet of vessels worldwide.- Through our local affiliate, Guyana Deep Water Operations Inc. (GDO), we are the Operator of the LIZA Destiny, LIZA Unity and Prosperity Floating Production Storage and Offloading Vessels (FPSOs).- We are looking for an experienced **IT Support Technician **to work onshore at Georgetown shore base.**This position reports to**: IT Support Manager.**ROLE PURPOSE**:

- The IT Support Technician is responsible for the first operational and functional support on IT services toward end users to ensure that the agreed service levels are met and to prevent interferences in the day-to-day activities.**CORE FUNCTIONS**:

- To support and contribute to a fully integrated and aligned IT Strategy across the SBM organization, you are responsible to:
- Liaise, work together with, and advise your IT colleagues across different sites and disciplines.
- Execute the agreed processes and known best practices necessary to work accordingly to the direction and strategy of Group IT, making suggestions for improvement when the opportunity arises.
- Preparing materials related to day-to-day work to share among the teams to improve quality of support.
- Identify areas for potential issues and proactively communicate with stakeholders to resolve issues, share information, and provide guidance.
- Follow Incident Management Procedures and IT System Management (ITSM)Procedures.
- Ensure the customer is properly and timely informed on the status of their Request or Incident.
- Provide accurate and detailed information when escalating to the next support level.
- Communicate/escalate in timely manner recurring issues and problems to Support Manager
- To provide support to offshore (Must be able to travel Offshore)

**QUALIFICATIONS / SKILLS / EXPERIENCE**
- Minimum 3 years’ experience in IT Service Desk role, providing technical support as well as remote support using remote desktop tools.
- Mandatory experience in Windows OS environment, Office 365 suite, Cisco end-user devices (i.e. video conferencing), and Citrix client.
- Mandatory experience with endpoint hardware lifecycle, deployment, and maintenance.
- Mandatory experience with ITIL v3 processes.
- Experience supporting VIPs are required.
- Attitude required are to be communicative, energetic, self-motivated and self-learner.
- Certifications on Microsoft and Cisco products are a plus.
- Excellent communication skills.
- Critical thinking and problem-solving abilities.
- Very good command of word processing, spreadsheets and databases (Microsoft Suite)
- Proficient in English. Understanding of French, Portuguese, or Dutch languages are considered an asset.

**WORKING CONDITIONS**
- Monday to Friday, office hours
- Office located in Georgetown.
- Busy, fast-paced environment

**COMPENSATION PACKAGE**
- Permanent, full-time position
- Competitive salary
- Medical and Life Insurance benefits- **GENERAL INFORMATION**- SBM Offshore is proud to be an Equal Employment Opportunity and Affirmative Action employer. SBM Offshore does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.