Reservations Coordinator

1 day ago


Kuala Lumpur, Malaysia Grand Millennium Kuala Lumpur Full time

**SCOPE**

**PRIMARY RESPONSIBILITIES**
- Sell the Hotel's products and services using up-selling and suggestive selling techniques
- Promote the Hotel’s products and services
- Maintain a high level of product and service knowledge
- Develop and maintain a regular pattern of sales calls
- Prepare and execute action plans which increase reservation sales and associated business
- Accept wait list reservations
- Process amendments to reservations such as extensions, early departures, etc
- Manage “no show” reservations by investigation and recording of same
- Record special billing arrangements for groups and conventions
- Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
- Maintain knowledge of special rates/ offers/ promotions
- Monitor reservation levels and inform Managers of current and future occupancy rates
- Prepare reports as requested (to travel agents, business houses etc)
- Prepare reservation sales reports

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Fixed shift

Supplemental Pay:

- Overtime pay

**Education**:

- Diploma/Advanced Diploma (required)

**Experience**:

- Reservation: 1 year (required)

Application Deadline: 01/31/2025
Expected Start Date: 02/02/2025



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