Reservation Manager

5 days ago

Kuala Lumpur, Malaysia Golden Destinations by ICE HOLIDAYS Sdn Bhd Full time

**Position**:Reservation Manager

**Salary Range**:RM4,500.00- RM5,000.00

**Reporting to**:Head of Reservation Department

**Company Description**:
**Golden Destinations by ICE Holidays Sdn Bhd** is a leading B2B travel wholesaler in Malaysia, with a unique business model offering ready-made products and packages to partners, backed by established and matured branding. Their marketing concept is to develop marketable travel packages based on market demand and trends, offered through their dynamic B2B booking engine. With the support of over 400 partners in the ASEAN region, ICE Holidays aims to be the leading travel wholesaler in Asia.

This is a full-time on-site role as a **Reservation Manager** at Golden Destinations by ICE Holidays Sdn Bhd's office in Malaysia.

**Key Responsibilities**:

- Manage daily reservation operations, ensuring accurate bookings and efficient service by the teams, to manage and giving directions as when required
- Serve as the main point of contact for customer inquiries, providing timely and effective support.
- Resolve customer issues and to address to relevant division for further assistance and clarifications
- Maintain reservation records and coordinate with internal teams for seamless service.
- Prepare reports on reservations and service performance of the department.
- Support coordination of promotional campaigns, travel fairs etc.
- Manage administrative tasks to ensure smooth departmental operations.

**Requirements**:

- Diploma or Bachelor's Degree in Business Administration, Marketing, Communications, or a related field
- Familiar with Microsoft office, outlook and one drive required.

**Benefits**:

- Annual Company trip (For Confirmed Employees)
- Group PA insurance (For Confirmed Employees)
- Yearly Bonus depending on Company performance and reflect to Individual performance
- Twice performance appraisal review annually to identify room for improvement process
- Outpatient medical coverage from registered clinics
- Employee price for travel packages (For Confirmed Employees)
- Company uniform provided
- Travelling claims by receipt
- Monthly training arrangements from Company
- At least once a year Team Building arrangements
- Monthly / Weekly Company sports & recreations for everyone

**Job Types**: Full-time, Permanent

Pay: RM4,500.00 - RM5,000.00 per month

Schedule:

- Monday to Friday

Work Location: In person

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