Central Reservation Manager

5 hours ago

Kuala Lumpur, Kuala Lumpur, Malaysia HOTEL GRAND CONTINENTAL KL Full time 120,000 - 240,000 per year

Job Responsibilities:

  • Supervise the centralised reservations team to ensure prompt and professional handling of inquiries.
  • Strong customer service skills and able to maintains highest standard of professionalism and attitude with guest, bookers, group, travel agents and internal room reservation related matters.
  • Monitor reservation systems and ensure accurate and up-to-date information is maintained regarding room availability, rates, and promotions.
  • Ensure prompt and accurate responses to all incoming correspondence pertaining to room reservations
  • Coordinate with other departments, such as business development, revenue management, marcom and front office, to optimise room inventory and maximise revenue opportunities.
  • Analyse booking trends and provide regular reports on occupancy, revenue, and market segments. Collaborate with sales and marketing teams to develop strategies for attracting and retaining guests.
  • Responsible to follow-up on payment bookings, keep records on reservation traces daily and ensure proper filling for booking correspondences.
  • Adhere to all company credit policies to ensure all revenue expected will be received
  • Manage and maintain the centralised reservation systems and room inventory control, ensuring availability aligns with demand and pricing strategies.
  • To perform any additional duties and responsibilities when requested by the management.

Job Requirements

  • Must have experience as a Reservation Management or in a similar role within the hotel industry.
  • Strong knowledge of hotel reservations systems, preferably IHMS
  • Ability to lead, motivate, and manage a team.
  • Strong organizational skills and attention to detail.
  • Proficient in MS Office and hotel management software.
  • At least 5 years of working experience and above
  • A bachelor's degree in Hospitality Management or a related field is preferred.
  • Good spoken and written communication abilities in Bahasa Malaysia and English, Mandarin is an added advantage
  • Pleasant with positive attitude.

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