Reservation Agent

2 weeks ago

Kuala Lumpur, Kuala Lumpur, Malaysia Sleeping Lion Full time 24,000 - 36,000 per year

Duties

  • Handle advance room reservations, ensure availability, quote rates, and guarantee all reservations with approved payments, especially during high occupancy. Ensure clear guest communication on full charges for non-arrivals and report if the forecasted full house is not achieved.
  • Maintain close relationships with key business clients.
  • Type and file reservation confirmation slips, and keep accurate records of all client segments (commercial, government, GDS, CRS, etc.).
  • Exhibit professional telephone etiquette.
  • Be familiar with all room types, rates, and promotions, and accurately manage room inventory and configurations.
  • Stay updated on room status (occupancy, VIP arrivals, etc.), and liaise with sales for group bookings and billing instructions.
  • Assign rooms, rectify Front Desk errors, and ensure accurate statistics.
  • Coordinate with maintenance for out-of-order rooms as needed.
  • Manage stationery stock and clean forms.
  • Send reservation confirmations via fax or correspondence.
  • Follow up on credit payment reservations, ensuring approval before guest check-in.
  • File and produce reports as requested by management, and track no-shows, cancellations, etc.
  • Process advance deposits and draft proper invoices or deposit vouchers for guaranteed reservations.

Requirement

  • Good command of English
  • Pleasing personality
  • Well verse with property management system system.
  • Well verse with reservation direct booking engine.
  • Well verse with online travel agent.
  • Guest oriented and service minded
  • Good communication skill
  • 2 - 3 years' experience in a similar position in a quality operation.

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2, RM3,000.00 per month

Benefits:

  • Free parking
  • Health insurance
  • Maternity leave
  • Meal allowance
  • Parental leave
  • Professional development

Experience:

  • working: 1 year (Required)

Work Location: In person

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