Haramain Officer

**Job Title: Haramain Executive (Junior) cum Media Support**
**Location: IKHLAS HQ Office, 8th Floor, South Block, 8.01, The Ampwalk, 218, Jln Ampang,**
**50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur**
**Division: Umrah Department**
**Reports To: General Manager Umrah**

**Job Summary**:
To support the Haramain operations team in ensuring smooth day-to-day execution of Umrah pilgrim logistics, ground services, and team coordination in Saudi Arabia. In addition, the role will provide media and communication support including content creation, photography/videography, and reporting to strengthen IKHLAS.COM’s presence and branding in Haramain.

**Key Responsibilities**:
1. Ground Operations Support
- Assist with airport transfers, hotel check-ins, and transportation schedules.
- Support room allocation and last-minute adjustments for groups.
- Coordinate with Mutawwif and runners to ensure smooth movement of jemaah.
- Provide on-ground assistance during peak times (Ramadhan, school holidays).

2. Pilgrim Care & Emergency Assistance
- Support pilgrims with daily needs (lost items, minor emergencies, guidance).
- Assist senior team with emergency reporting and liaising with local authorities.
- Guide and assist in Raudhah/ziarah coordination under manager’s direction.

3. Media & Communication
- Capture high-quality photos/videos of pilgrim movements, events, and visits.
- Support live updates, social media content, and HQ communications.
- Prepare simple daily/weekly media reports with visuals for HQ.Assist in branding activities such as banners, seminar coverage, and campaign content.

4. Team & Event Support
- Provide logístical support for IKHLAS events in Haramain (forums, seminars, Eid celebrations).
- Assist in handling VIP guests, influencers, or media groups.
- Work closely with the Haramain Manager and HQ team to ensure smooth coordination.
- Other task as assigned by the company

**Qualifications & Skills**
- Education: Diploma/Degree in Tourism, Hospitality, Marketing, Media, or related field.
- Experience: 1-3 years in operations, hospitality, or media support (fresh graduates with internship experience may be considered).

**Skills Required**:

- Basic knowledge of Umrah/Hajj operations (training provided).
- Media skills: photography, videography, basic editing, and social media handling.
- Good communication in Malay & English (Arabic is an advantage).
- Customer service mindset with problem-solving attitude.

**Key Attributes**:

- Strong analytical and problem-solving skills.
- Ability to make informed decisions and provide clear guidance on complex Operation and Syariah issues.
- A proactive and innovative approach to enhancing Operation and Syariah compliance in a dynamic corporate business environment.
- A deep commitment to the values and mission of IKHLAS.
- Team player, supportive, and willing to learn.
- Flexible to work in a fast-paced, high-demand environment.
- Creative with a good eye for capturing moments.
- Strong commitment to IKHLAS mission of serving the guests of Allah SWT.
- A deep understanding of IKHLAS culture and community

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.