Lead Haramain Ground Operations

**Job Title**: Lead Haramain Operation**

**Location**: IKHLAS HQ Office,**8th Floor, South Block, 8.01, The Ampwalk, 218, Jln Ampang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur**

**Division**: Umrah Department**

**Reports To**: General Manager Umrah**

**Job Summary**: To lead and manage all operational aspects of IKHLAS.COM’s Haramain services in Saudi Arabia such as Jeddah, Makkah, Madinah, Taif, Al Baha, Abha, Hail Al Ula, Riyadh, & KAEC ensuring seamless execution of Umrah, Tourism and Hajj pilgrim movements from arrival to departure, while maintaining the highest standard of service and compliance with Saudi regulations and HQ Office terms and SOP’s.**

**Key Responsibilities**:
**1. Logistics & Ground Operations**
- ** Manage end-to-end pilgrim logistics including**airport transfers**,**hotel check-ins**,**transportation schedules** across all cities and**movement programs** itineraries.**
- ** Coordinate**room allocations**, ensuring real-time restructuring based on group changes and availability.**
- ** Liaise with Muasasah** professionally, polite, and with manner for transportation arrangement, tasreh slot for raudah entry, and movement approvals**

**2. Team Management & Deployment**
- ** Supervise ground operations team members including Mutawwif, runners, bus marshals, and coordinators.**
- ** Assign manpower for**Ramadan Iktikaf**, managing staff coverage at stations including mosques, hotels, terminals and emergency rescues.**

**3. Vendor & Stakeholder Coordination**
- ** Build strong working relationships with**hotel management**,**transport providers**, and**local authorities** such as Ministry of Hajj & Umrah officers, Muasasah, Saudi Tourism Authorities, and GACA officers.**
- ** Prepare and negotiate**quotations** for transportation, private trips, and ziarah visits.**
- ** Coordinate directly with**Muasasah** for emergency cases, accident reporting, and immigration matters.**

**4. Pilgrim Support & Emergency Handling**
- ** Oversee on-ground pilgrim needs including emergency support such as**lost passport recovery** such as dealing with local police officers Saudi Arabia and General Consulate of Malaysia in Jeddah.**
- ** Ensure service smoothness and streamlining with operation team Makkah, Madinah and Jeddah during**peak seasons** (Ramadhan, school holidays, winter breaks).**
- ** Organize**Eid celebrations**,**mazarat visits** (Al Ula, Badr, Jabal Khandamah, etc.), and other enrichment activities.**

**5. Quality Control & Reporting**
- ** Conduct**room inspections** and**service evaluations** alongside HQ for future accommodation planning.**
- ** Submit**weekly/monthly ground reports** to HQ covering movement status, challenges, and improvement proposals.**
- ** Collect on-ground feedback** to improve Mutawif and Duty Travel Team from HQ/ Agents performance, hotel experience, and transport efficiency.**

**6. Project Support & Commercial Events**
- ** Support the execution of**commercial programs and forums**, including the**Umrah & Ziarah Forum** and VIP group handling (KOLs, media, influencers).**

**7. Other tasks as assigned**
- ** Supporting management & operations planning, etc.**

**Key Skills Required**
- ** Strong operational knowledge of**Umrah & Hajj regulations** in Saudi Arabia**
- ** Arabic language fluency for local coordination**
- ** Emergency response and pilgrim care**
- ** Strategic planning, leadership, and real-time decision making**
- ** Experience in hotel, transport, and F&B service handling for large groups**

**Qualifications**:

- ** Education**: Bachelor's in Islamic Studies, Islamic Jurisprudence (Fiqh), or a related field.**
- ** Experience**: At least 3-8 years of experience in an Operation & Syariah compliance role, preferably within the Islamic travel or financial services industry.**
- ** Skills**:

- ** Strong leadership and management skills, with the ability to lead a team and work collaboratively across departments.**
- ** Excellent communication and interpersonal skills.**
- ** High ethical standards and a commitment to maintaining Syariah integrity in all business operations.**
- ** Language**: Proficiency in Arabic language and fluency in Bahasa and English being an added advantage.**

**Key Attributes**:

- ** Strong analytical and problem-solving skills.**
- ** Ability to make informed decisions and provide clear guidance on complex Operation and Syariah issues.**
- ** A proactive and innovative approach to enhancing Operation and Syariah compliance in a dynamic corporate business environment.**
- ** A deep commitment to the values and mission of IKHLAS.**
- ** A deep understanding of IKHLAS culture and community**

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.