Intern

4 days ago

Ampang, Malaysia AirAsia Full time

Travel & Umrah SDN BHD. This internship offers a unique opportunity to gain hands-on
experience and develop practical skills that will be valuable for your career.

Responsibility:

- Manage and execute the sales activities target given by the company across various

e-commerce platforms. (Facebook ads, Social media, and etc)
- Response to online enquiries and engage with the customer promptly and professionally
- Build and maintain strong relationships with customers through online interaction.
- Provide excellent customer service, resolving issues and offer products.
- Meet and exceed individual and team target (KPI)
- Track and report for sales performance and identifiers for improvement
- Update industry market trend and competitors activities
- Understand the company products to have the product knowledge and to service the

customer with efficiency
- Contribute development and execution on online strategy
- Identify new opportunity for growth and propose innovative and sales initiative
- To have product knowledge mass development of series operation.
- Coordinate and manage all aspects of Umrah operations including transportation, accommodation, and itinerary planning.
- Ensure compliance with all regulatory requirements and guidelines related to Umrah operations
- Manage Umrah Course Online/Offline coordinate with other departments or partners.
- Handle inquiries and resolve issues (Biometric) from pilgrims promptly and courteously.
- Collaborate with hotels, transportation providers, and other service vendors to ensure seamless service delivery.
- Prepare and distribute necessary documentation and materials to pilgrims.
- Monitor and evaluate the quality of services provided and implement improvements as necessary.
- Assist in emergencies or unforeseen circumstances from team

Mutawwif, haramain and customers that may arise during Umrah journey.
- Conduct training sessions for staff and ensure they are well-prepared to assist pilgrims effectively.
- Other tasks as assigned.

Your KPIs:

- Ability to achieve high numbers of conversion from potential customer to paying

customer
- The ability to reach good customer satisfaction service by giving out the needed

information and good engagement with the customer
- Average time of leads time response
- Capacity to handle uncertainty and ambiguity, and a fast paced work environment
- Ability to prioritize work based on strategic importance and level of impact on business

Skill Required:

- Eager to work in a small team and fast paced environment
- Excellent in microsoft software
- A good listener with strong communication skills
- Excellent ability of cross-functional communication
- Good engagement with the customer
- Always be ready to handle all types of challenges/customer
- Fast learner on the product knowledge
- Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)
- A start up attitude, highly collaborative with the team

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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