Intern, Travel Operations

24 hours ago

Ampang, Malaysia AirAsia Full time

**SUMMARY**

**Responsibilities**:

- ** Handle incoming and outgoing inquiries and communicate with customer with polite and confident**
- ** Handle the customer feedback, complaint and request with systematically documented.**
- ** Maintaining a high standard of customer services by handling all inquiries/ feedbacks in a timely manner.**
- ** Day-to-day operational execution and fulfillment on e-commerce platforms.**
- ** Handling returns and refunds to your respective e-commerce platforms.**
- ** Prepare daily, weekly, monthly reports for management review.**
- ** Assist the manager to monitor and work closely with suppliers to ensure a seamless reservation and booking process**
- ** Carry out all tasks, big or small, with diligence and positivity**
- ** Flexibly adhere to defined procedures and service standards as required by the business**
- ** Assist managing the service level and commercial performance for Umrah product categories across regions**
- ** Tracking the list of customer that abundant from platform cart**
- ** Carry out the daily target closing leads that coming from online and offline perspective**

**Your KPIs**:

- ** Success in delivering on product portfolio and targets, as well as other strategic KPIs as agreed with the company senior team**
- ** Ability to collaborate with various teams with working cultures and located in different Airasia offices**
- ** Capacity to handle uncertainty and ambiguity, and a fast-paced work environment**
- ** Ability to prioritize work based on strategic importance and level of impact on business.**

**Skills Required**:

- ** 2 - 5 years of experience in Umrah Operations**
- ** Eager to work in small team and fast-paced environment**
- ** A good listener with strong communication skills**
- ** Excellent ability of cross-functional communication.**
- ** Logical and structured thinking, able to see the nature of biz needs.**
- ** Strong analytical skills. Google Sheets, Docs, and Slides proficiency highly preferred**
- ** Experience in Umrah products such as Tours & Activities, Flights, Hotels, Mutawwifs, Visa handling and more..**
- ** Fluent in spoken and written Arabic and English. Fluency in other languages is a plus**
- ** A start-up attitude - highly collaborative with an entrepreneurial, roll-up-your sleeves attitude that’s not afraid to work independently when required**
- ** Globally-minded and comfortable working with people from different cultural background and in different time zones**& Umrah**

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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