Customer Service Cantonese Speaker

7 days ago

Damansara, Malaysia Abhidi Solution Full time

**Role: CSR- Cantonese Speaker**

**Work Location: KL, Malaysia (Remote)**

**Job Type: Permanent with the client**

**DUTIES AND RESPONSIBILITIES**
- Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to
- Contact Centre policies and procedures.
- Achieve and maintain all key quality and productivity metrics.
- To ensure excellent reliability with mínimal unplanned absences as per company guidelines
- To attend required training to continually learn knowledge of practices, procedures, policies, and clients.
- To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader
- To meet agreed objectives enabling the corporate objectives to be achieved
- Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team**REQUIREMENTS**:

- Minimum SPM with 1 year of relevant working experience.
- Excellent command of spoken and written English and Cantonese.
- Immaculate telephone manners and communication skills.
- Excellent listening skills, critical thinker with attention to detail.
- Data entry, spelling, grammar and proofreading skills required.
- Ability to work in both a team environment and autonomously.
- Minimum typing speed of 25 words per minute
- Strong PC skills in a MS Windows based environment (including MS Office--Excel, Word)
- Demonstrate a high degree of integrity and confidentiality

**Job Types**: Full-time, Permanent

Pay: RM3,500.00 - RM4,250.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Free parking
- Gym membership
- Health insurance
- Opportunities for promotion
- Professional development
- Work from home

Schedule:

- Day shift
- Holidays
- Monday to Friday

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Language**:

- Cantonese (required)

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