Brew Crew

_**Our Blend**_

The Coffee Bean & Tea Leaf is one of the world’s largest independent and privately-owned specialty coffee and tea retailers. In 1963 we opened our very first store in Southern California, and today we have over 1100 cafes in over 20 countries, and our Global Headquarters in Singapore.

The Coffee Bean & Tea Leaf is on an inspiring journey to become the world’s coffee and tea brand. We are united by our passion for connecting people through the daily rituals of coffee and tea—viewing every cup as an opportunity to impact someone’s day.

Our Brew Crew is a diverse team of hard-working optimists with a passion for learning about our craft, the people we serve, and the world around us. We offer the tools, the environment, and the support for you to make your unique contribution and grow as a person.

Passion is contagious, and we’ve got a serious case of it. If you are just as passionate as we are, come join our Brew Crew
- **Brew Crew Opportunity**_

We are seeking friendly, curious, and collaborative **Brew Crews** to help deliver a world-class coffee and tea experience. As a member of our Malaysia Brew Crew, you will have the opportunity to grow both personally and professionally.

You will enter our famous ‘**Barista Academy’** from your very first day and develop expertise in the craft of coffee and tea, gaining valuable career skills — Your development is our priority.
- **Key Responsibilities**_

In this role, you will:
**1. Sales & Customer Service**

Maintains a profitable and reputable outlet by:

- Handles cash transactions honestly, efficiently, and accurately.
- Maintains efficient, friendly service standards at all time.
- Participates in all sales promotions effectively and efficiently.
- Politely answering the telephone & customer questions.
- Reports all customer complaints to the Manager on duty.
- Responds pro-actively to prevent customer service situations.
- Handles all hot and colds drinks during drink preparation safely.
- Verbally receives and calls back customer orders in a friendly manner.

So as to meet and exceed sales target, and surpass customer’s expectation on each occasion.

**2. Store Operations**

Maintains an efficient and a smooth operation and work environment by:

- Arranges items on the racks, tables, and static displays.
- Checks display items on the shelf, to ensure that products are within the expiry period.
- Informs the Manager on duty of any operational inconsistencies.
- Replenishes necessary items at the condiments stand.
- Reports all employee accidents to the Manager on duty.
- Restocks shelves when necessary.
- Cleans the bar area, floor, grinders, taking out trash, etc routinely.
- Runs errands and when needed.
- Updates the brew of the day and other information on the public information boards.
- Participates in special events as and when needed.

So as to create an environment conductive for attaining monthly sales targets.

**3. Employee Development**

Plays a part in high performance team, that is:

- Maintains a high level of motivation to ensure quality and consistent products.
- Maintains positive Company morale.
- Perpetuates Company philosophy and culture.

So as to contribute to a conducive and pleasant working environment.

**4. Product Knowledge**

Delivers a consistent quality Product, that is:

- Maintains the highest quality, consistent product standards.
- Oversees drink making and ensuring that only consistent quality drinks and products are served.
- Strictly adheres to SOPs on all drink and gourmet items.

So as to maintain the highest standards of products of The Coffee Bean & Tea Leaf stands for.

**5. Store Presentation**

Maintains a comfortable, conducive café, that is:

- Maintains a clean, well-merchandised café.
- Follows guidelines on music.
- Keeps all tables cleared of trays and used utensils or cups.
- Maintains dry and litter-free floors.

So as to provide a warm and inviting environment in which our customers can enjoy their world-class coffee or tea.
- **Your Ingredients**_

Our Brew Crew is **fueled by curiosity**. We embrace new ideas and experiences in the pursuit of bettering ourselves, our organization, and the customers we serve.
- Minimum SPM level
- Previous experience as a Barista or in a similar customer service role is preferred, however not required, as training will be provided in our Barista Academy.
- Ability to work in a fast-paced environment while maintaining attention to detail and quality.
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to work well both independently and as part of a team.
- Flexibility to work various shifts, including weekends and holidays.
- Trustworthy
- Respectful
- Responsible
- Honest and Integrity
- **Performance & Rewards**_

At The Coffee Bean & Tea Leaf, we embrace a high-performance culture that rewards and encourages our values of teamwork, ownership, and respect for one another.
- World