Digital Platform Specialist

3 days ago

Kuala Lumpur, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

This role demands a strategic thinker who can balance customer needs, technical capabilities, and business objectives to deliver intuitive digital solutions that drive measurable results.

What are you accountable for?- Understand the digital ambition of the business, needs of the customers, and analyse of the current landscape in Maxis Enterprise for improvement and growth- Responsible for the end-to-end management and enhancement of the B2B Self Serve portal with the aim to deliver seamless, user-friendly digital experiences that meet the complex needs of enterprise customers and drive business growth.- Identify gaps and craft a digital strategy that will address the business ambition and customer needs- Develop functional capabilities roadmap of the B2B Self Serve Portal by identifying, scoping and integrating operational processes and user behaviours into digital platforms- Develop and structure detailed user requirements into clear, traceable inputs that serve as the foundation for formal requirements documentation- Review high level solution design and detail design document with the UIUX lead, operations team, business analyst, tech development team, and other related parties- Manage end-to-end delivery with the respective internal and external stakeholders and providers- Oversee and participate in User Acceptance Testing and Friendly User Trials to ensure product is technically sound, user-friendly, and aligned with both business and customer needs.- Drive user and transaction/usage adoption of the digital channels by collaborating with various supporting parties- Monthly reporting of platform performance and revenue to management- Lead sprint review and planning sessions with the ISD team to ensure prioritization of sprint pipelines & timely delivery of pipeline projects- Plan and execute communication strategies for both internal stakeholders and external customers, ensuring timely and accurate information sharing

What do you need to have for the role?- Digital Native, with a strong understanding of the evolving digital landscape, technologies and paradigms.- Ability to create seamless user journeys by combining customer insights with technology- Strong workshop facilitation and requirements gathering expertise- Ability to communicate effectively with technical and non-technical stakeholders.- Strong problem-solving, analytical and organizational skills.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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