Wellness Front Desk Executive

**About the Company**
Step into a sanctuary of relaxation and rejuvenation. Our client is an award-winning spa that redefines wellness, offering premium massage therapies and healing treatments for those seeking a peaceful escape from city life. With a passion for delivering memorable spa experiences, they aim to create a calm, nurturing environment where every guest feels pampered, relaxed, and recharged.

If you are someone who enjoys creating memorable guest experiences, thrives in hospitality, and loves making people feel cared for, this is the role for you.

**What You’ll Be Doing**:

- Greet guests with warmth and charm, ensuring they feel welcomed and valued from the moment they arrive.
- Promote the spa’s signature treatments, packages, and products to help guests curate their perfect spa experience.
- Manage daily communications—respond to WhatsApp, social media inquiries, and other platforms in a timely and professional manner.
- Coordinate bookings, manage the appointment system, and ensure a seamless check-in and check-out process.
- Maintain high levels of customer satisfaction by resolving queries and concerns with empathy and care.
- Support the team in hitting monthly sales and service goals through excellent customer interactions and upselling opportunities.
- Champion the spa's brand values and service standards at all times.
- Assist with any additional tasks or projects assigned by your Supervisor or Management.

**What We're Looking For**:

- Prior experience in a **spa, wellness center, hotel, or hospitality environment** is highly preferred.
- Friendly, approachable, and a little cheeky—you love creating positive vibes
- Fluent in **English and/or Malay**. _Mandarin is an added advantage_.
- Minimum **SPM or Diploma in Hospitality, Tourism, Hotel Management**, or related fields.
- Excellent communication and interpersonal skills with a passion for customer service.
- Disciplined, committed, and self-driven to meet goals and take initiative.
- Willingness to work on shifts, including weekends and public holidays.
- Pleasant, cheerful, and professional appearance.

**What You’ll Get**:

- **Basic Salary**: Up to RM 2,800
- **Attractive Commission Scheme**:

- **Transport Allowance**:

- EPF, SOCSO, and EIS contributions
- **Medical coverage & annual bonus**:

- Staff wellness treatments & company trips
- **Uniforms & training provided**:

- Overtime pay where applicable
- 2 days off per week (**off days on weekdays**)

**Working Hours**:

- Morning Shift: 10:00 AM - 7:00 PM
- Afternoon Shift: 12:00 PM - 9:00 PM

(1-hour lunch break)

**Ready to create unforgettable spa experiences?**

**Job Types**: Full-time, Permanent

Pay: Up to RM2,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Performance bonus

Application Question(s):

- Do you have prior experience working in a spa, wellness center, or hospitality (hotel/resort) industry?
- This position requires shift work, including weekends and public holidays. Are you comfortable with this schedule?
- Are you able to communicate fluently in English and Malay?
- Are you comfortable handling customer inquiries and bookings through WhatsApp and social media platforms?
- Are you willing to work in Mont Kiara, Kuala Lumpur?
- Are you open to attending an initial screening interview via Zoom with the recruiter?
- What is your expected basic salary for this role (excluding commission and allowances)?

Work Location: In person