Executive, Customer Service

3 days ago

Puchong, Malaysia Mercedes-Benz Services Malaysia Sdn Bhd Full time

AufgabenYou are on a mission : Drive Financial Excellence with Mercedes-Benz Services Malaysia

As a part of one of the most prominent captive financial services providers, we are not just offering a job, but a passage to unparalleled professional growth. We are on the lookout for passionate, driven individuals who are ready to accelerate their careers and shape the future of mobility.

At Mercedes-Benz, you'll find more than a role; you'll discover a calling where your work reverberates with excellence and propels the industry forward. If you're ready to drive into a world of opportunity, Mercedes-Benz Services Malaysia is your destination.

Here's the role at a glance that might be beneficial for you to know:

- Responsible for customer call center to fulfill customers, salespersons, dealers, suppliers enquiries and requests related to Mercedes-Benz Finance, Insurance and Leasing business.
- To ensure thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements; also to
close contracts in the system quickly and manage customer file handling most efficiently.

Further roles and responsibilities:

- Fulfill customers’ expectations and needs, i.e. assist in enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customer’s complaints; early termination requests etc.
- Attend to dealers, suppliers and salespeople enquiries.
- Manages contract activation & disbursement process in the CMS and ensure timely payout to Dealers and Suppliers. Thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations.
- Manage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and Release.
- Qualifikationen- Education
- Degree holder, preferably in Finance, Accounting, Business or related discipline
- Work / Industry Experience
- Minimum 3 years of working experience
- Minimum 1 year experience in automotive finance
- Technical knowledge
- Good knowledge in MS Office software like Word & Excel
- Good spoken and written English and Bahasa Malaysia. Other language(s) would be added advantage
- Good knowledge of Finance/Leasing Contract Management ERP (Enterprise Resource Planning)
- Good knowledge of hire purchase terms and processes including contract administration and legal documentation
- Competencies
- Good communication and interpersonal skills (ability to interact with all levels)
- Ability to quickly adapt to new culture and environment and to work with other departments
- Attention to detail, figure-oriented, conscientious, careful, pro-active and accurate
- Ability to multi-task
- Ability to handle stress
- Ability to work in a team as well as be independent
- Problem-solving skills
- Ability to meet deadlines
- Tactful

If you have the drive to succeed and the desire to work with the best, we invite you to apply.

Take the lead on your career path with Mercedes-Benz Services Malaysia and let's shape the future of automotive finance together

Mitarbeiterhandy möglich

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Mitarbeiterrabatte möglich

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KontaktMercedes-Benz Services Malaysia Sdn Bhd

16A Jalan BK 1/1347180 PuchongDetails zum Standort

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