Smb Tele Account Manager

2 days ago

Sungai Besi, Malaysia Maxis Full time

Are you ready to get ahead in your career?
- We want to empower you to turn your ambitions into achievements.
- We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
- Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
- To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?

What are you accountable for?
- Drive selective assigned SMB segment (Small Accounts) with full account management approach with stay focus in SMB core business and growth in further share of wallet with accounts penetration (in Revenue), Monitor Processes, or Surroundings
- Monitoring account movement, reviewing account profile and overcome sales challenges over competition to achieve revenue target.
- Aggressive in base growth in account revenue and increase share of wallet in business solution penetration.
- Engage with minimum 20 customers per day via live contact and follow up with all prospects within two days.
- Responsible for meeting monthly and quarterly target while maintaining a high level of customer satisfaction.
- Develop and oversee customer retention planning and manage it with lowest churn.
- Learn and recognize triggers based on account/customer behavior and engage with accounts/customers who request to terminate or downgrade service.

What do you need to have for the role?- Diploma or Degree in IT, Business Administration, Marketing or relevant disciplines.- Minimum 3 years of experience in solution sales, preferably in Inside Sales in a corporate environment (B2B) or call centre environment.- Experience in dealing with project, offering complex solution dealing in corporate environment.- Demonstrated ability to be flexible and adapt quickly and positively in constantly changing environment.- Ability to work in a fast pace environment, aggressive sales personality and passionate to achieve KPI consistently.- Good negotiation skills with the ability to resolve issues and customer concerns.- Strong planning, prioritization and time management skills.- Experience in forecasting for the sales pipeline accurately and funnel building effectiveness.

What’s next?

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.

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