Service Delivery Management

6 days ago

Bandar Sunway, Malaysia Sunway Shared Services Sdn Bhd Full time

Established in 2003, IT SSC seeks to add value by transforming IT support functions to bring higher returns to Sunway Group’s businesses. As a centre of excellence, IT SSC provides world-class support services to most IT projects within the Sunway Group, and delivers value through the standardization, consolidation and optimization of IT resources within the Group.

IT units within Sunway Group that have been consolidated into IT SSC include Construction, Building Materials, Trading & Manufacturing, Risk Management, Credit Leasing and Corporate Functions such as Human Resources, Finance, and Procurement, amongst others.

**Responsibilities**:

- Liaison between SDM and IT services delivery team for delivery of IT services to Business.
- Coordinate and facilitate regular review meeting / discussion sessions to drive for continuous improvements in customer satisfaction for IT services delivery and performance.
- Work with IT services delivery team to ensure standard service/support processes are adhered to.
- Coordinate, identify and frame ongoing policy, operation process, guidelines and practice issues within the IT service offering.
- Provide fast turn-around time on business opportunities & Service Proposals requested by customers.
- Assist in AR collection.
- Any other duties assigned from time to time.

**Job Requirements**:

- At least 1 year(s) of working experience in the related field is required for this position.
- Knowledge in IT is an added advantage.
- Applicants must be willing to work in Bandar Sunway.
- Full-Time position.

**Benefits**:

- Leaves: Annual Leave, Medical Leave, Hospitalization Leave, Special Leave.
- Medical Benefits - Sunway Medical Insurance for Outpatient & Inpatient inclusive for dependents.
- Dental and Optical benefits.
- Group Term Life & Personal Accident Insurance Scheme.
- Executive Health Screening for confirmed executive.
- Salary increment based on individual performance.
- Bonus based on company & individual performance.
- Career Development: Training and certification sponsored by the company, Annual Talent Review, Career Planning.
- Rewards and recognition: Long Service Award.
- Additional Benefits: Staff Discount (i.e. ThemePark, Hospitality, Education, Property, Medical, Retail, Food & Beverages), Sports and Recreational, Family Day, Annual Dinner, Flexible Working Arrangement for working mothers.
- Open communication. Young, energetic and fun working environment.

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: From RM2,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Bandar Sunway: Reliably commute or planning to relocate before starting work (required)

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