Technical Service Coordinator

4 days ago

Bandar Sunway, Malaysia Sonicon Construction Sdn Bhd Full time

**Company Overview**
Sonicon Construction is a rapidly growing leader in construction and engineering, known for innovative solutions such as **Robotic Demolitions** and **Xradar Mapping** that drive industry excellence. With a mission rooted in **integrity, innovation, synergy**, we foster a supportive environment where your contributions have a real impact.

**Why Join Us?**
- **Growth**: Be part of a high-growth company offering ample career development opportunities.
- **Innovation**: Work with cutting-edge tools and ideas to optimize service delivery and improve customer experiences.
- **Collaboration**: Join a supportive team that values your input and fosters a positive work environment.

**Join Our Team as a Technical Service Coordinator**

Are you a problem-solver who thrives on coordination and delivering excellent customer experiences? We’re looking for a **Technical Service Coordinator** to be the link between our clients and technical operations, ensuring seamless service delivery and customer satisfaction. If you’re proactive, detail-oriented, and love optimizing processes, this is the role for you

**About the Role**
As a **Technical Service Coordinator**, you will:

- Manage manpower scheduling and travel coordination for optimal resource allocation.
- Collaborate with teams to align technical solutions with client needs.
- Analyze data to improve service delivery and enhance customer satisfaction.
- Build strong client relationships through follow-ups and personalized service.

This role reports to the **Head of Commercial Operations** and is crucial to ensuring smooth operations and supporting the company’s growth.

**What You’ll Do**:

- Respond promptly to client inquiries and log interactions in the CRM system.
- Schedule resources efficiently based on technician skills, availability, and location.
- Consult with clients to assess project requirements and recommend solutions.
- Maintain accurate documentation, generate reports, and analyze performance data.
- Coordinate with Operations and Business Development teams to align on timelines and project requirements.

**What We’re Looking For**:

- **Degree in Business Administration, Project Management, Engineering, or a related field.**:

- **1-3 years** of experience in technical support, service coordination, or operations management.
- Familiarity with construction or engineering is highly preferred.
- Proficiency in **CRM systems**, scheduling tools, and Excel for resource planning and reporting.
- Strong communication, organizational, and analytical skills.

**Why Join Us?**
- **Growth**: Be part of a rapidly growing company with career development opportunities.
- **Innovation**: Work with cutting-edge tools and methods to improve processes.
- **Collaboration**: Join a supportive team that values your input and fosters a positive environment.

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Performance bonus
- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- coordinator: 1 year (preferred)

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