Customer Service Officer

2 weeks ago

Bandar Sunway Selangor, Malaysia Private Advertiser Full time 3,500 - 6,500 per year

Job Responsibilities

  • Customer Service support Australia teams.
  • Develop and prepare accurate quotations for customers and process sales and purchase orders in a timely manner.
  • Provide comprehensive internal sales support to Headquarters, including confirming and tracking sales and delivery orders.
  • Deliver exceptional customer service across multiple channels (WhatsApp, Email, and Live Chat) to address inquiries and resolve concerns promptly.
  • Understand customer requirements and recommend customized solutions for laptop, desktop, and other computer configurations.
  • Collaborate closely with the Sales Manager to ensure alignment in promotional activities, product offerings, and messaging.
  • Cultivate and nurture strong customer relationships to enhance satisfaction and drive repeat business.
  • Coordinate and support Australia's internal customer support and logistics teams to ensure smooth operations.
  • Utilise technical expertise in computer parts to assist with product recommendations and basic troubleshooting.
  • Maintain up-to-date knowledge of product features, industry trends, and competitor offerings to better serve customers.
  • Identify opportunities for upselling and cross-selling additional products and services to maximize revenue.
  • Work with the technical support team to resolve complex customer issues and provide timely solutions (where needed)
  • Record and track all customer interactions in the CRM system, ensuring regular updates and feedback to management.
  • Perform any additional administrative tasks or duties as assigned by the manager, including participating in ongoing training sessions and team meetings.

Job Requirements

  • Work autonomously and within a team environment
  • Thrives in a fast-paced environment
  • Excellent customer service skills
  • 2-3 years of customer service experience required
  • Computer knowledge is essential — extensive knowledge of computers is an advantage
  • Keep up to date with the latest tech and trends to better assist customers
  • Must hold a certificate or degree — IT qualification is an advantage
  • Ability to multi-task in a fast-paced environment
  • Proficient in English (reading, writing, and speaking)
  • On-the-job training will be provided

Work Conditions

  • 5-day work week (Rotation days)
  • Working hours: 9am - 5pm
  • Follows Australian public holidays

Benefits

  • Allowances (Medical and Parking)
  • Monthly Contributions to SOCSO, EPF, EIS

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