Retention Customer Service

3 days ago


Bandar Sunway, Malaysia Krava Studio Enterprise Full time
  • Answering inbound calls from customers.
  • Retain the customers to continue using our telco plan.
  • Promoting our telco plans and promotions.
  • Work closely with team members and leaders always to achieve quality results and productivity.
  • Ensure efficient escalation of priority request/feedback towards effective resolution. Participate in ad hoc projects as required.
  • Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
  • Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
  • Any other duties assigned by the team leader.

Job Requirements

  • Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant experience.
  • Experienced in contact centre/customer service/ customer support /BPO working environment would be an advantage.
  • Must be proficient in English.
  • Technical support skills (Fibre & Mobile) – troubleshooting and support experience is an advantage

Job Types: Full-time, Contract

Contract length: 24 months

Pay: RM2, RM3,500.00 per month

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person


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