Retention Customer Service
3 days ago
- Answering inbound calls from customers.
- Retain the customers to continue using our telco plan.
- Promoting our telco plans and promotions.
- Work closely with team members and leaders always to achieve quality results and productivity.
- Ensure efficient escalation of priority request/feedback towards effective resolution. Participate in ad hoc projects as required.
- Proactively identify areas of service and procedural improvement and make recommendations to the team leader.
- Upsell and cross- sell skills with ability to provide alternate solutions and suggestions.
- Any other duties assigned by the team leader.
Job Requirements
- Minimum SPM, Diploma or Degree holder with minimum of 1 year of relevant experience.
- Experienced in contact centre/customer service/ customer support /BPO working environment would be an advantage.
- Must be proficient in English.
- Technical support skills (Fibre & Mobile) – troubleshooting and support experience is an advantage
Job Types: Full-time, Contract
Contract length: 24 months
Pay: RM2, RM3,500.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Work Location: In person
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