Retention Team

6 days ago

Bandar Sunway Selangor, Malaysia Agensi Pekerjaan Brandt Global Search Sdn Bhd Full time

Job Responsibilities:

  • Outbound call to save customer from churning from Company network.
  • Provide accurate, efficient and quality service that exceeds our customers' expectations.
  • Submit daily feedback on saved to immediate supervisor.
  • Adhere to escalation procedures of handling customer request & enquiry at all times.
  • Maintain a high degree of responsibility towards customer confidentiality.
  • Ensuring customers' promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement:

  • Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in All Business Field
  • Preferably at least 1 year of related working experience.
  • Preferably Executive specializing in Customer Service or equivalent.
  • Required spoken language(s): English, Malay, Mandarin (an advantage)

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