Retention Team

4 days ago


Bandar Sunway, Malaysia Brandt International Sdn Bhd Full time

Job description:

- Great Career Growth & Self development opportunity
- Salary package (High basic salary + Sales incentive + OT allowance)
- Commission can earn up to RM 2500
- Working with reputable communication service provider company

Job Responsibilities:

- Outbound call to save customer from churning from Company network.
- Provide accurate, efficient and quality service that exceeds our customers’ expectations.
- Submit daily feedback on saved to immediate supervisor.
- Adhere to escalation procedures of handling customer request & enquiry at all times.
- Maintain a high degree of responsibility towards customer confidentiality.
- Ensuring customers’ promise are fulfilled within the agreed SLA ( depends on the type of cases ), and ensure TM guidelines and target are met i.e 85%

Job Requirement:

- Preferably at least 1 year of related working experience.
- Preferably Executive specializing in Customer Service or sales or equivalent.
- Required spoken language(s): English, Malay
- Good communication skill in both written and writing in Mandarin would be an added advantage

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,700.00 per month

**Benefits**:

- Opportunities for promotion

Application Question(s):

- How long notice period do you need to serve?
- How much is your expected salary?

Work Location: In person



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