Customer Service of Call Center

2 weeks ago


Bandar Sunway, Malaysia TWO95 International, Inc Full time

Ages: less than 35.

[Key Responsibilities]
- Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
- Escalate Complex Issues: Identify and escalate complex or unresolved issues to appropriate departments or senior staff for further resolution.
- Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
- Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
- Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

[Skills]:

- Excellent Communication: Proficient in verbal and written communication in Mandarin and English.
- Strong Problem-Solving: Ability to effectively address and resolve customer issues.
- Calm Under Pressure: Maintains professionalism and composure in challenging situations.
- Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.

**Job Types**: Full-time, Permanent

Pay: From RM3,447.96 per month

Schedule:

- Early shift
- Evening shift
- Monday to Friday
- Night shift

Supplemental Pay:

- Commission pay
- Performance bonus

**Language**:

- Mandarin (required)
- Bahasa (required)



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