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Customer Call Center

2 weeks ago

Bandar Sunway, Malaysia Matchlink Sdn Bhd Full time

**Position Overview**: The Customer Service (Outbound Call) representative is responsible for making sales calls to promote and sell telecommunication products and services.

**Key Responsibilities**:

- Make outbound sales calls to potential and existing customers.
- Promote prepaid, postpaid, and fiber services.
- Achieve individual and team sales targets.
- Build and maintain customer relationships.
- Handle customer objections and inquiries.
- Conduct follow-up calls for customer satisfaction.
- Update customer information in the CRM system.
- Stay updated on products and participate in training.

**Qualifications**:

- SPM/Diploma/Degree
- Previous experience in customer service or sales, preferably in telecom.
- Excellent verbal communication and persuasive skills.
- Strong sales skills with a track record of meeting targets.
- Basic knowledge of telecom products.
- Ability to understand customer needs and provide solutions.
- Strong problem-solving and time management skills.

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,500.00 - RM3,400.00 per month

**Benefits**:

- Cell phone reimbursement
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Rotational shift
- Weekend jobs

Supplemental pay types:

- Commission pay
- Overtime pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Call Center: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)