Inbound Postpaid Call Center
2 weeks ago
Job Responsibilities:
- Provide quality customer support through Voice our customers.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Keep records of customer interactions and transactions
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Handle complaints, and provide appropriate solutions and alternatives within the time limits.
- Take extra mile to engage customers.
- To meet / exceed agreed productivity and quality standards (eg: quality call monitoring and customer satisfaction monitors).
- Identify and maximize upselling and cross selling sales opportunities
Requirements:
- Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.
- Required language (s): English & Bahasa Malaysia, and preferably Mandarin. (Mandarin would be a bonus)
- Applicants should be Malaysians citizens
- Excellent verbal/written communication skills in both English and Malay languages.
- Ability to communicate results to management and in a fast paced environment.
- Able to start work immediately.
Interested?
Kindly WhatsApp your updated resume to WhatsApp only) – Syazlan.
Please mention the position you are applying for in your message.
Job Type: Contract
Contract length: 12 months
Pay: RM3, RM3,400.00 per month
Benefits:
- Cell phone reimbursement
- Opportunities for promotion
Application Question(s):
- How much notice are you required to give your current employer?
Education:
- STM/STPM (Required)
Experience:
- Call Center: 1 year (Required)
- Customer service: 1 year (Preferred)
Language:
- English (Required)
- Mandarin (Preferred)
Location:
- Bandar Sunway (Required)
Work Location: In person
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