Migrations Team Lead

5 days ago

Kuala Lumpur, Malaysia EZYPAY Full time

**Job Highlights**
- Join an innovative Company with a great team culture
- Flexible Working Conditions
- Development Opportunities

Do you love working in a diverse, fast paced, and energetic environment? A rare opportunity exists at Ezypay for a Migrations Lead in our Operations Department.

Ezypay is a multi-award winning FinTech company established in 1996, specialising in the provision of subscription and recurring direct debit payments. With offices in Australia, New Zealand, and Malaysia, Ezypay has processed over $3 billion worth of subscription payments in 10 countries across the Asia Pacific region (Australia, New Zealand, Malaysia, Singapore, Philippines, Hong Kong, China, Taiwan, South Korea, and Thailand) and we’re continually expanding.

**Primary Responsibilities include but are not limited to**:

- Merchant Migration Strategy: Develop and execute a comprehensive merchant migration strategy, considering merchant needs, system capabilities, and regulatory requirements.
- Project Management: Lead the end-to-end project management of merchant migrations, including planning, tracking, and reporting on progress, timelines, and deliverables.
- Merchant Communication: Establish clear and effective communication channels with merchants undergoing migration, providing updates, addressing concerns, and ensuring a smooth transition.
- Risk Assessment: Identify potential risks and challenges in merchant migrations, develop mitigation plans, and proactively address issues as they arise.
- Collaboration: Work closely with cross-functional teams, including sales, technical support, compliance, and IT, to ensure alignment and coordination throughout the migration process.
- Quality Assurance: Implement quality assurance measures to ensure the accuracy and integrity of data transferred during migrations.
- Documentation: Maintain detailed records and documentation of all migration activities, merchant interactions, and issue resolutions.
- Performance Metrics: Define and track key performance indicators (KPIs) to measure the success of merchant migrations and identify areas for improvement.

**Requirements**:

- Advanced Excel skills
- Notepad++ and SQL skills highly desirable
- High attention to detail
- Excellent communication skills, including stakeholder managements (both internal & external)
- Payments experience advantageous.
- Experience dealing with sensitive data

**The Perky Side of our Benefits**
- Casual dress code
- Flexible working arrangements
- Guidance and mentoring from leaders within the business
- Dynamic, positive work environment and a fantastic team culture
- Hybrid work environment

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