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Front Desk Receptionist

2 weeks ago

Kuala Selangor, Malaysia SNL Global Sdn Bhd Full time

**Location : Hotel Le-Shore, Pasir Penambang, Kuala Selangor.**

**Position Summary**:
Hotel Front Desk Agent responsibilities include providing all a hotel’s guests with an accommodating experience by coordinating amenities and responding to customer needs. Their duties include greeting people as they enter the lobby, fielding calls from guests and helping visitors check into their rooms.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Benefits**:

- **EPF, SOCSO, EIS**:

- Uniform
- Salary Increment

**Job Requirement**:

- A friendly and welcoming approach.
- Ability to remain calm during difficult situations or in a very busy environment
- Availability to work on weekends and holidays.
- Excellent interpersonal skills, including a pleasant telephone manner
- Excellent customer service
- Good communication skills (Fluent in basic English and Bahasa Malaysia)
- Good team working skills
- Training provided
- Age 18 years old above are qualified to apply

**Duties and Responsibilities**:
1. Maintains the cleanliness and neatness of the front desk area.

2. Provide information about our hotel, room locations, types of rooms available, and room rates.

3. Understands room status and room status tracking.

4. Manage online and phone reservations.

5. Presents the options and alternatives to guests and helps in making choices. Upsell additional facilities and services, when appropriate

6. Register guests collecting necessary information (like contact details and Check-in & check-out date)

7. Inform customers about payment methods: - OTA Payment, Online Transfer, Cash

8. Thoroughly understand and adheres to proper functional of Bank merchant terminal and cash handling policies and procedures.

9. Perform all check-in and check-out tasks.

10. Welcome guests upon their arrival, register guests and assign rooms & access card.

11. Respond to clients’ complaints in a timely and professional manner.

12. Maintain updated records of bookings and payments received.

13. Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid outs.

14. Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.

15. Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.

16. Perform any other duties as assigned by the management or supervisors.

**Salary**: RM1,500.00 - RM1,700.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Free parking
- Maternity leave
- Opportunities for promotion

Schedule:

- Rotational shift

Supplemental pay types:

- Overtime pay

**Education**:

- STM/STPM (preferred)