Centre Director

Job Summary Reporting directly to the Director of Operations, the Centre Director CD is responsible for overall operations (Admin and Academic) concerning his/ her individual Language Centre in compliance with the ELS Language Centres Operations Manual, the Franchise Agreement, and the local Centre’s policies and procedures as established by the Company. Specifically, the CD is responsible for: (a) the implementation and development of the curriculum; the testing, placement and evaluation of students; and the scheduling of classes; and the hiring, training, development and dismissal of instructional staff. (b) promoting and maintaining an atmosphere conducive to a pleasant work environment for employees and a pleasant study environment for students. (c) developing and implementing customer service and sales activities that will result in growth at the Centre and ensuring that the Centre’s enrolment is operating at capacity. (d) Develop and maintain strong links and relationships with stakeholders (incl. government agencies, partner universities or landlord) (e) Ensure that the centre is known and respected by the university community, industry peers, and referral sources by doing centre-specific outreach. In addition to the above, the CD is also expected to contribute and assist in additional duties related to the business of ELS Language Centres, Malaysia and its holding company. Minimum Job Requirements: Education: MA in ESL/TESOL/TEFL, Applied Linguistics or related field preferred. BA/BS with equivalent experience required. Courses in business management, cross-cultural awareness, counselling and EFL/ESL are preferred. Experience: At least 5 years of teaching experience in the field of ESL/EFL and 5 years managing an EFL or educational program with full supervisory responsibilities, including hiring and evaluating personnel. Cross-cultural or international experience and experience in sales and fiscal management preferred. Personal Characteristics: Must be confident, self-reliant and self-motivated; must have poise and bearing; must be stable, flexible and organized; must have ability to analyse and solve problems; must be culturally sensitive. Good communication and organizational skills, and the ability to handle a wide variety of job duties are essential, as well. Training: On-the-job training under the supervision of the Director of Operations and Director off Academic Planning & Training Unit.
ELS Language Centres specialises in delivering English language training to prepare students for success in their tertiary studies and careers. In 2020, ELS Malaysia will celebrate 30 years of teaching English to local and international students while its franchisor, ELS USA, will commemorate its 59th year of delivering English language education. With over 100,000 CIEP graduates from its internationally recognised Certified Intensive English Programme, ELS Malaysia has played a leading role in advancing the quality of English among students from over 50 countries. More than 650 universities and colleges around the world accept the ELS Advanced Level Proficiency for entry into their undergraduate and postgraduate programmes in place of TOEFL/IELTS. Within Malaysia, two of our Top 5 universities, Universiti Putra Malaysia (UPM) and Universiti Teknologi Malaysia (UTM), recognise the ELS qualification for direct entry. As an institution dedicated to quality education and unique learning experiences, ELS prides itself on employing a student-focused team who are results-oriented and driven to provide the best level of service to our clients.
Bachelor's or Equivalent