Retail Store Manager

3 days ago


Putrajaya, Malaysia ALANTICSPORTS SDN BHD Full time

**1. **

Lead and oversee complete store operations while driving profitability and maintaining exceptional customer service standards

**1. KEY Responsibility**:
**Strategic Leadership**
- Drive store performance and achieve sales targets
- Develop and implement strategic initiatives for store growth
- Analyze sales data and market trends for business optimization
- Ensure compliance with company policies and procedures

**Team Management**
- Lead, mentor, and develop store team members
- Create and maintain a positive work environment
- Oversee staff scheduling and workforce planning
- Conduct performance evaluations and training programs

**Operations Management**
- Manage inventory, staffing, and operational budgets
- Maintain high visual merchandising standards
- Ensure excellent customer service standards
- Monitor and control store expenses

**Customer Service**
- Ensure high customer service standards - Provide friendly, knowledgeable, and proactive service to meet customer needs and encourage repeat business.
- Handle escalated customer concerns - Address and resolve customer issues with empathy to build loyalty and improve satisfaction.
- Monitor customer feedback and satisfaction
- Gather customer feedback to enhance services and continually improve processes for a better customer experience.

**Inventory Management**
- Assist with regular stock replenishment: Ensure shelves are regularly restocked to prevent stockouts and lost sales,
- Participate in inventory stock take: Help with regular inventory checks to ensure accurate stock levels and prevent discrepancies.
- Maintain organized and well-stocked display areas: Keep products neat and organized to reduce loss and make items easy to locate.
- Prevent Stock Loss: Support security measures to minimize theft and protect inventory.

**REQUIREMENTS**
- minimum 5 years retail experience with 3+ years in management
- Strong leadership and decision-making abilities
- Excellence in team management and development
- Bachelor's degree preferred or equivalent experience
- Proven track record in retail management
- Ability to analyze and improve operational processes.
- Flexibility to adapt to changing business needs.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM4,000.00 per month

**Benefits**:

- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person


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