Ascentis- Marketing Ops Specialist

1 day ago

Malaysia Ascentis Pte Ltd Full time

COMPANY DESCRIPTION

A.MI represents Ascentis and Meet Isaac. It is a brand name adopted by both companies to represent our deeply-rooted relationship. Ascentis continues to pioneer on CRM, loyalty and rewards technology while Meet Isaac focuses on creative, digital marketing and customer experiences. Armed with more than 50 marketing awards over the past few years, both companies has a proven track-record that’s well validated by marketing leaders in their respective industries. When you combine the efforts of both companies together - you get the power of 2 full service agencies that are ready to help their clients pivot their business to the next level.

Do you have what it takes to be a part of this award winning combination?

DESIGNATION : Ascentis
- Marketing Ops Specialist - Malaysia

RESPONSIBILITIES
- Relevant SQL database experience (Prefer MSSQL)
- Familiar with Web Development best practices and SDLC
- Investigate, document, and track issues reported by client to closure.
- Knowledge and understanding of CRM, Loyalty Programs, eCommerce, or Social and Digital Media is ideal.
- Have the ability to understand client’s requirements to align with their strategic business objectives
- Work with internal solution and project teams to deliver quality services to our clients
- Foster and nurture long term client relationships
- Ensure outstanding issues reported by customers are resolved on time
- Follow-up on resolved issues to make sure post mortem analysis report are documented
- Review and highlight action points for reoccurrence issues
- Work with Accounts Servicing to manage Change Requests for existing customers
- Critical thinking and excellent problem solving skills with a strong sense of customer commitment.
- Excellent verbal and written communication skills
- Highly motivated with the ability to work independently and in a team environment.
- Minimum 3 years work experience.

QUALIFICATIONS
- Understand support framework like ITIL, ITSM
- Account Servicing experience with at least some experience in support and solutioning for CRM & Loyalty, Software, Social and Digital Media space.
- Self-motivated team player who enjoys working in a fast-paced team atmosphere.

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