Claims Manager

5 days ago

Petaling Jaya, Malaysia QBE Insurance Group Limited Full time

Claims Manager (Third Party Management), Asia

**Primary Details**
Time Type: Full time

Worker Type: Employee

As a cross-functional role, this role reports to the Senior Manager of Operational Risk, Resilience & Procurement, with the goal to be a trusted commercial business partner that enables QBE to obtain and sustain the most value through our supply models and relationships for claims procurement. This role will be responsible for the end-to-end Procurement process and will take full responsibility for all claims suppliers and supply chains to ensure it meets QBE's business and customer needs.

**Responsibilities**:

- Develop and implement supply chain strategies in managing Claims suppliers
- Builds robust relationships with Claims stakeholders and ensures that business objectives and requirements are at the core of procurement strategies.
- Establish and maintain strong relationships with Claims business unit representatives to collaboratively drive benefits.
- Create category plan, strategy, and program to deliver cost optimisation and service enhancements to the Claims team.
- Manage/Support end to end sourcing and contracting process.
- Contribute actively to the selection of qualitative suppliers, define KPIs, evaluate supplier performance and compliance to policy.
- Negotiate changes to contracts with suppliers in accordance with QBE risk and compliance requirements and procurement policy and ensures contracts support QBE category and business objectives.
- Ensure compliance of Procurement policy and procedures.
- Drive the improvement of supplier performance through proactively managing relationships, measure performance against contractual requirements, service standards and adherence to commercial provision.
- Manage the usage of Claims Provider Portal and identify opportunity for enhancement.
- Develop supplier performance/relationship management framework with Claims team.
- Actively draw together all relevant information and insights (via internal dashboard or external data) to deliver commercial outcomes to QBE
- Demonstrate the value of data driven decision making to the business

**Requirements**:

- Minimum 8 years of experience in speciality insurance claims management and/or experience in managing Procurement function within Financial Services (preferably in Insurance)
- A degree holder
- Strong analytical, negotiation and stakeholders' management skills
- Excellent communication skills with all levels of organization and suppliers
- Fluent in both spoken and written English
- Required to work unsupervised with a high degree of independence of action.
- Able to identify opportunities to work collaboratively with other teams/units to resolve issues and develop best solutions
- Proficient in Excel (e.g. use of Pivot table), PowerPoint and other analytical tools

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 327399

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