Manager, Claims

1 week ago

Petaling Jaya, Malaysia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

To assist in the management of the day to day activities of a team of Claims staff, directing,

monitoring and controlling the handling of Claims within the control of the team

Primary Responsibilities
- Support the implementation and communication of Financial Lines & Liability Claims strategy to support delivery of overall business targets
- Contribute to the development and delivery of a strategic approach to ensure key customers are identified and retained within the business to optimize profitability
- Use planned business levels and knowledge of Financial Lines & Liability Claims environment to forecast Claims activity and support decision making
- Contribute to and implement strategic programmes of business improvement which lead to long term efficiencies whilst managing continuity of service through transition
- Monitor and manage Claims service performance to ensure control of and reliable prediction of Claims cost and frequency
- Develop and implement processes to ensure that the Claims function is aligned to the needs of the class of business, and work closely with underwriters and other business functions
- Maintain Claims Quality Assurance System to ensure effective control and delivery of robust Claims processes
- Work with the Claims team to build and maintain relationships which support the acquisition and retention of profitable business
- Develop relationships with key stakeholders/business managers to enable the class of business Claims function to fully support their needs
- Work with key stakeholders/business managers to develop sustainable Financial Lines & Liability Claims products and services to attract and retain customers and increase profitability
- Produce & analyze weekly Claims data to enable effective monitoring of Claims
- Produce & analyze reports on existing, new Claims and any adhoc issues to provide accurate management information
- Identify and evaluate potential improvements to maximize the use of technology
- Ensure the Claims/Underwriting team have sufficient knowledge or access to information to enable them to perform their role
- Enabling digital transformation activity, accelerate digital experiences and build automation interventions within claims functions
- Create a brand reputation for speed of Claims handling effectiveness and build better triaging models.
- Continuous performance management to ensure case management KPI’s are achieved and improved.
- Use technological intervention to provide relevant status updates to customers and partners and improve turn around outcomes.
- Continuously drive process improvements to achieve an efficient work environment.

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

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