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Customer Care Administrator

2 weeks ago

Puchong, Malaysia Times Consult Full time

**Job Scope**:
1. Salesforce CRM System
- Patient registration
- Patient record data entry/update
- Appointment booking/scheduling
- Check in/out patient

2. Salesforce POS System
- Issuing of receipts
- Stock updates/data-entry
- Reporting updates/data-entry

3. Attend to patients’ administrative needs/requests/follow-ups

4. Manage patient complaints

5. Sales transactions ie. cashier

6. Daily settlement & reconciliation of sales

7. Stock management - stationeries, drugs, office needs

8. Filing system management - patient files & other general admin files

9. Preparation of patient files for next day appointment

10. Statistics and Reports

11. Arrangement for dispatch/collection

12. Liaise with suppliers/vendors/contractors

13. Other general office administration

Other Roles/Tasks/Responsibilities

○ Counter

○ Opto Assistant

○ Doctor Assistant

○ Surgery Coordinator

○ OT Assistant

**Requirements**:

- Degree/Diploma in any discipline
- 2-3 years customer service experience

**Job Types**: Full-time, Permanent

**Salary**: RM3,000.00 - RM4,000.00 per month

Schedule:

- Early shift

Supplemental pay types:

- Performance bonus