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Customer Service

3 weeks ago

Masai, Malaysia Rank Alpha Technologies Sdn Bhd Full time

**Responsibilities**:

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Prepare product or service reports by collecting and analyzing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of the incoming call
- Generate sales
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods
- Handle complaints provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage the customer
- Greet customers warmly and ascertain problem or reason for calling cancel or upgrade accounts
- Take payment information and other pertinent information such as addresses and phone numbers
- Able to Answer questions from customer
- Preferred with IT background

**Benefits**:

- EPF
- SOCSO
- Annual Leave