Servicenow Solution Architect

7 days ago

Kuala Lumpur, Malaysia SoftwareOne Full time

Job Function: Software & Cloud Services The role: The ServiceNow Architect is a key member of our ServiceNow delivery team and is responsible for the overall design of the platform and mapping client business requirements to systems/technical requirements. They are responsible for the overall architecture, design, implementation, and integrity of the ServiceNow platform within the enterprise. - Responsible for demoing ServiceNow features and functionality to clients - Provide mentorship, leadership, and project oversight in regards to ServiceNow technology workflows - Responsible for internal artifacts and deliverables to ensure they meet solution requirements - Work directly with the client’s product owners, scrum masters/project leaders, and solution architects, which includes presenting the design and development work to the broader project team. - Work closely with the development teams, participate and lead design and architecture reviews - If necessary building integrations utilizing infrastructure platform APIs via SOAP and/or REST APIs - Sign off on technical specifications and documents, architecture diagrams, system documentation and manuals - Sign off on update set promotion to production - Participate in pre-sales activities related to the technology workflows (ITSM/ITOM/ITAM), including project sizing and scoping What we need to see from you: - ServiceNow Development and Consulting: Extensive experience in a consulting role, ideally from a lead developer / technical architect background - Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping - Experience with - Normalization Data Services configuration - ITOM Discovery for on-premise and cloud environments - Configuration Management Lifecycle - Common Services Data Model - Service Mapping, Event Management, and Certificate Management - 3rd Party credential stores, network access, and firewalls - JavaScript, SQL - Additional product line(s) on the ServiceNow platform (one or more of ITSM, SPM (formerly ITBM), and/or ITAM) - Understanding of the ServiceNow CMDB - Understanding of the Identification and Reconciliation Engine and impacts to the CMDB - Understanding of the ServiceNow workflow capabilities (FlowDesigner) - Understanding of platform security and integration best practices - A positive promotor of work culture and a "can do" attitude - Willingness to learn and grow - Strong communication, explanation and presentation skills - Willingness to travel (up to 15%) and be comfortable in changing office environments **Certificates** - Must have: ServiceNow CSA - Nice to have: CIS Discovery, CIS SAM, CIS HAM, CIS ITSM Why SoftwareOne?: Hear firsthand from SoftwareOne APAC leaders as they unveil our exciting business and growth plan, spill the beans on our hiring initiatives, and reveal why joining SoftwareOne is a game-changer. Join us now and be part of our incredible journey.

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