Mys Ctsm Kl Payments Operations Analyst
3 days ago
The Customer Service Analyst 2 is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for internal partners and external clients, interacting with key teams to identify and resolve issues - Ensures customer inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards - Conduct necessary analyses to address client needs - Communicate resolutions to clients - Develop and maintain client portfolio through regular calls and face to face interaction, as needed - Inform clients about problems (system failures, market issues) and provide regular resolution updates**Qualifications**: - 0-2 years of relevant experience - Experience in customer service preferred - Computer proficiency - Consistently demonstrate clear and concise written and verbal communication - Proven investigative and analytical skills - Demonstrated ability to present concepts and influence change - Consistently deliver high-quality customer service with focus on building client relationship and achieving quality results - Proven ability to work under limited supervision within a team environment **Education**: - Bachelor's degree/University degree or equivalent experience - **Job Family Group**: Customer Service - **Job Family**: Institutional Customer Service - **Time Type**: Full timeCiti is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**. View the **EEO Policy Statement**. View the **Pay Transparency Posting
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Mys Ctsm Kl
2 weeks ago
Kuala Lumpur, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
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Payments Operations Analyst
2 weeks ago
Kuala Lumpur, Malaysia Coda Payments Full time**What We Do** At Coda, we break down barriers between publishers and their audiences by thinking outside of the app. Coda is trusted by 300+ top digital content publishers - including industry giants Activision Blizzard, Bigo, Electronic Arts, Riot Games, and Zynga - to grow revenue, profit margins, and customer engagement in 60+ markets with ease. For...
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Mys Ctsm Kl
5 days ago
Kuala Lumpur, Malaysia Citi Full timeThe KYC Operations Analyst 1 is an entry-level position responsible for participating in Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to assist in the development and management of a dedicated internal KYC (Know...
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Officer - Fraud Analyst(Mys Ctsm Kl)
2 weeks ago
Kuala Lumpur, Malaysia Citi Full timeThe Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...
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Mys Ctsm Kl
5 days ago
Kuala Lumpur, Malaysia Citi Full time**Business Overview** Asia Citi Global Wealth business serves markets across Hongkong, Singapore, London and Dubai. The business in Asia offers a diversified range of products ranging from insurance products to complex wealth management products to in excess of 5.4 million customers with a deposit book of US$93 Billion. With more than a century of enviable...
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Mys Ctsm Kl
5 days ago
Kuala Lumpur, Malaysia Citi Full time**Business Overview** Asia Citi Global Wealth business serves markets across Hongkong, Singapore, London and Dubai. The business in Asia offers a diversified range of products ranging from insurance products to complex wealth management products to in excess of 5.4 million customers with a deposit book of US$93 Billion. With more than a century of enviable...
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Mys Ctsm Kl Fraud Ops Analyst
2 weeks ago
Kuala Lumpur, Malaysia Citi Full timeThe Fraud Ops Analyst is an entry level position responsible for assisting in efforts to ensure fraud risk policy and controls are applied to minimize the impact of fraud incidence and prevent loss in coordination with the Fraud Operations team. The overall objective of this role is to assist in managing fraud losses by ensuring analysts make appropriate...
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Mys Ctsm Kl
7 days ago
Kuala Lumpur, Malaysia Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and...
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Mys Ctsm Kl
2 weeks ago
Kuala Lumpur, Malaysia Citi Full timeWhether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training...
-
Mys Ctsm Kl
5 days ago
Kuala Lumpur, Malaysia Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments or institutions - to help...
