Renewal Sales Manager

4 days ago

Kuala Lumpur, Malaysia Mindpec Solutions Full time

**Role**: Renewal Sales Manager

**Employer**: IT Consultancy Service

**Working Mode**: On Site

**Job Type**: Permanent

**Job Location**: Kuala Lumpur, Malaysia

**Experience**: 10+ years of sales or account management experience in enterprise or cloud solutions.

**Applicants**: Open to Local Malaysian citizens and to expatriates who are eligible for an Employment Pass (EP) in Malaysia.

**JOB SUMMARY**

As an EA Renewal Lead, you will be responsible for overseeing and managing a team of specialists to drive the end-to-end renewal process for Enterprise Agreements (EA) across the APAC region.

**JOB DESCRIPTION**
- Oversee and manage a team of specialists to drive the end-to-end renewal process for Enterprise Agreements (EA) across the APAC region.
- Manage relationships with existing enterprise customers, ensuring timely and successful contract renewals.
- Focus on Top Unmanaged Accounts — high-potential customers without assigned account managers — to identify and unlock new revenue opportunities through proactive engagement.
- Drive upsell and cross-sell initiatives during the renewal cycle to maximize account growth.
- Build and maintain strong, trust-based relationships with key enterprise customers to ensure long-term satisfaction and retention.
- Collaborate with internal teams to streamline renewal operations, enhance customer experience, and improve renewal rates.

**JOB REQUIREMENTS**
- Bachelor’s degree preferred.
- Minimum 10+ years of experience in sales or account management, ideally within enterprise or cloud solution environments.
- Demonstrated success in EA renewals, account management, or inside sales roles.
- Strong ability to engage and reactivate unmanaged or dormant accounts, converting them into new revenue opportunities.
- Familiarity with Microsoft cloud products such as Azure, Microsoft 365, or Dynamics 365 is preferred.
- Excellent communication, stakeholder management, and time management skills.
- High degree of ownership, self-motivation, and a strong passion for driving customer success.

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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