Renewal Sales Manager

2 days ago

Kuala Lumpur, Kuala Lumpur, Malaysia verinon Full time 120,000 - 250,000 per year

Role: Renewal Sales Manager

Employer: IT Consultancy Service

Working Mode: On Site

Job Type: Permanent

Job Location: Kuala Lumpur, Malaysia

Experience: 10+ years of sales or account management experience in enterprise or cloud solutions.

Applicants: Open to Local Malaysian citizens and to expatriates who are eligible for an Employment Pass (EP) in Malaysia.

JOB SUMMARY

As an EA Renewal Lead, you will be responsible for overseeing and managing a team of specialists to drive the end-to-end renewal process for Enterprise Agreements (EA) across the APAC region.

JOB DESCRIPTION

· Oversee and manage a team of specialists to drive the end-to-end renewal process for Enterprise Agreements (EA) across the APAC region.

· Manage relationships with existing enterprise customers, ensuring timely and successful contract renewals.

· Focus on Top Unmanaged Accounts — high-potential customers without assigned account managers — to identify and unlock new revenue opportunities through proactive engagement.

· Drive upsell and cross-sell initiatives during the renewal cycle to maximize account growth.

· Build and maintain strong, trust-based relationships with key enterprise customers to ensure long-term satisfaction and retention.

· Collaborate with internal teams to streamline renewal operations, enhance customer experience, and improve renewal rates.

JOB REQUIREMENTS

· Bachelor's degree preferred.

· Minimum 10+ years of experience in sales or account management, ideally within enterprise or cloud solution environments.

· Demonstrated success in EA renewals, account management, or inside sales roles.

· Strong ability to engage and reactivate unmanaged or dormant accounts, converting them into new revenue opportunities.

· Familiarity with Microsoft cloud products such as Azure, Microsoft 365, or Dynamics 365 is preferred.

· Excellent communication, stakeholder management, and time management skills.

· High degree of ownership, self-motivation, and a strong passion for driving customer success.

Job Type: Full-time

Benefits:

  • Opportunities for promotion
  • Professional development

Work Location: In person

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